With problem analysis, you can gather more information about a problem to either solve it or to report it without the help of a hardware service provider.
You can run problem analysis on messages that are highlighted (basic assistance level) or have an asterisk (*) next to them (intermediate assistance level). If you do not see any of these messages, you might not be authorized to the Work with Problem (WRKPRB) command, or the message does not support additional problem analysis.
To run the Work with Problem (WRKPRB) command for messages that are highlighted, follow these steps: