Problem summary form for single partition (except Model 270 and 8xx)

Date and time that the problem occurred: ____/____/____ ___:___:___
PRM or service request number: _______________________
Describe the problem: _______________________
Message ID Message Text From/Send Program Instruction Number To/Receive Program Instruction Number
________ ________ ________ ________ ________ ________
________ ________ ________ ________ ________ ________
________ ________ ________ ________ ________ ________
  1. Record the mode.
  2. Set the mode to Manual.
  3. Place a check on the lines below to indicate which lights on the panel are on. Refer to Control panel for the system units for a diagram of the control panel.
    _____ Power On
    _____ Processor Active/Activity
    _____ System Attention
  4. Press the Increment/Decrement buttons until 11-3 is shown in the Function/Data display. Press the Enter pushbutton.
  5. Record the 8 characters shown in the Data display for function 11-3.
    05 __________
    11xx __________
    12xx __________
    13xx __________
    14xx __________
    15xx __________
    16xx __________
    17xx __________
    18xx __________
    19xx __________
    20xx __________

    Some systems will not have the 05 on the Function/Data display.

  6. Press the Increment button. This action steps the Function/Data display to the next higher number (12, 13, and so on) and blanks the Data display.
  7. Press the Enter pushbutton. This action shows a new set of 8 characters in the Data display. Record this data on the form.
  8. Repeat steps 6 and 7 until data has been recorded through function 20. All functions may not be displayed, depending on the failure.
  9. Set the same mode as recorded in step 1 of this form. Press the Increment/Decrement buttons until the number 11-3 is shown in the Function/Data display. Press the Enter pushbutton. The original system reference code (SRC) appears.
  10. Return to the step that sent you here.

Comments: _______________________________________________________________________