Troubleshoot communication problems

Request to server failed with communication error

If you have trouble communicating with a NetWare server from iSeries™ and get this error message, read the second level help text. If the reason code is not documented, the server is most likely not active. Use the documented recovery actions.

• To verify this:
  • You loaded the NLM on the server with the /TCP option.
  • You can PING the server from iSeries.
  • You used CHGNWSA to add the server's TCP/IP name to the network server attributes.

Cannot access the NetWare Enhanced Integration NLM

If commands that access the NetWare Enhanced Integration NLM on a server get no response, the problem could be that the NLM is not installed and loaded. Try these steps to solve the problem:

• If you have not installed the NLM on the server, see Install the NetWare Enhanced Integration NLM on servers. This page also explains how to automatically have the NLM loaded whenever you restart the server.
• To see if the AS4NW410 is loaded, you can also do this:
  1. Bring up RCONSOLE.
  2. On the RCONSOLE display, select and log in to the NetWare server.
  3. Enter the NetWare command MODULES and press F10 to see the output.
  4. If the NLM is not loaded, you can then load it by using this command:

        SBMNWSCMD CMD('LOAD SYS:AS4NW\AS4NW410') SERVER(server_name)
                  SVRTYPE(*NETWARE) CMDTYPE(*LCLNTW)