Record the system reference codes on the Problem summary form.
If you have a Model 270 or 8xx:
- Press the increment button until 05 appears
on the Function/Data display and press Enter. Record the information that
displays.
- Press the increment button again until 11 appears
on the Function/Data display and press Enter. Record the information that
displays.
- Press the increment button again, the number 12 displays.
Press Enter, and record the 32-character code: 16 characters from line one,
and 16 characters from line two, of the Function/Data display.
- Press the increment button again, the number 13 displays
on the first line of the Function/Data display. Press Enter, and record the
32-character code: 16 characters from line one, and 16 characters from line
two, of the Function/Data display.
- Press the increment button again until the number 20 displays
on the first line of the Function/Data display. Press Enter, and record the
32-character code: 16 characters from line one, and 16 characters from line
two, of the Function/Data display.
Notes: - For earlier models, if you have an expansion unit attached to your system,
select Function 05, and record the system reference
codes.
- If 11-3 is shown in the Function/Data display on
the control display, then the numbers that follow are the system reference
codes.
- If a number other than 11-3 is shown in the Function/Data
display, the number might not indicate a problem with the system. These codes
might indicate functions that you select from the control panel display.
- If you have a display station with Type and Reference Code columns on
it, record the data under the Type column as the first 4 characters of function
11 on the problem summary
form. If an A, B, C, or D is displayed as the first digit in the Type
column, use the data in the Reference Code column as the last four characters
of function 11. Go to Report problems: Overview for
information about who to contact if you need more help.