<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html lang="en-us" xml:lang="en-us"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="security" content="public" /> <meta name="Robots" content="index,follow" /> <meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' /> <meta name="DC.Type" content="task" /> <meta name="DC.Title" content="Order fixes using the Send PTF Order command" /> <meta name="abstract" content="If you prefer the command interface, you can use the Send PTF Order (SNDPTFORD) command to order individual fixes, multiple fixes, PTF groups, PTF summary, or cover letters." /> <meta name="description" content="If you prefer the command interface, you can use the Send PTF Order (SNDPTFORD) command to order individual fixes, multiple fixes, PTF groups, PTF summary, or cover letters." /> <meta name="DC.Relation" scheme="URI" content="rzam8fixobtain1.htm" /> <meta name="DC.Relation" scheme="URI" content="../apis/qpdetpol.htm" /> <meta name="DC.Relation" scheme="URI" content="../apis/qpdetrtv.htm" /> <meta name="DC.Relation" scheme="URI" content="../rzatj/configureintro.htm" /> <meta name="DC.Relation" scheme="URI" content="../rzaih/rzaih2.htm" /> <meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" /> <meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" /> <meta name="DC.Format" content="XHTML" /> <meta name="DC.Identifier" content="rzam8fixobtainsndptford" /> <meta name="DC.Language" content="en-us" /> <!-- All rights reserved. Licensed Materials Property of IBM --> <!-- US Government Users Restricted Rights --> <!-- Use, duplication or disclosure restricted by --> <!-- GSA ADP Schedule Contract with IBM Corp. --> <link rel="stylesheet" type="text/css" href="./ibmdita.css" /> <link rel="stylesheet" type="text/css" href="./ic.css" /> <title>Order fixes using the Send PTF Order command</title> </head> <body id="rzam8fixobtainsndptford"><a name="rzam8fixobtainsndptford"><!-- --></a> <!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script> <h1 class="topictitle1">Order fixes using the Send PTF Order command</h1> <div><p>If you prefer the command interface, you can use the Send PTF Order (SNDPTFORD) command to order individual fixes, multiple fixes, PTF groups, PTF summary, or cover letters.</p> <div class="section"><p>The SNDPTFORD command is used primarily to order and receive IBM-supplied fixes (or program temporary fixes, PTFs) for the iSeries™ server and IBM-supplied applications. You can use this command over the electronic customer support configuration that uses either an SNA connection or TCP/IP connectivity through universal connection.</p> <div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />To use Universal Connection, the Remote control point parameter must be set to *IBMSRV. <img src="./deltaend.gif" alt="End of change" /></div> </div> </div> <div> <div class="familylinks"> <div class="parentlink"><strong>Parent topic:</strong> <a href="rzam8fixobtain1.htm" title="There are a variety of methods you can use to order fixes: traditional i5/OS commands, electronic support, Web downloads, and more. Use this topic to determine the best way for you to order fixes in your individual business environment.">Order fixes</a></div> </div> <div class="relconcepts"><strong>Related concepts</strong><br /> <div><a href="../rzatj/configureintro.htm">Configure Universal Connection</a></div> <div><a href="../rzaih/rzaih2.htm">Work with Management Central</a></div> </div> <div class="relinfo"><strong>Related information</strong><br /> <div><a href="../apis/qpdetpol.htm">Set User Policy (QPDETPOL) API</a></div> <div><a href="../apis/qpdetrtv.htm">Retrieve Policy Data (QPDETRTV) API</a></div> </div> </div><div class="nested1" xml:lang="en-us" id="fixesinfoordersndptfordcmd"><a name="fixesinfoordersndptfordcmd"><!-- --></a><h2 class="topictitle2">Fixes and information you can order with the SNDPTFORD command</h2> <div><div class="section"><p><img src="./delta.gif" alt="Start of change" />You can use the SNDPTFORD command to order a variety of fixes and related information. The following table shows how to use the SNDPTFORD command to order the different types of fixes and fix information. You might want to print and use this table as a reference when you order fixes.<img src="./deltaend.gif" alt="End of change" /></p> <ul><li>Separate or accompanying cover letters</li> <li>Individual fixes</li> <li>Multiple fixes</li> <li>Cumulative PTF packages</li> <li>PTF groups</li> <li>PTF summary</li> <li>Cross-reference summary list</li> <li>Preventive service planning tips</li> </ul> <div class="tablenoborder"><img src="./delta.gif" alt="Start of change" /><table cellpadding="4" cellspacing="0" summary="" frame="border" border="1" rules="all"><thead align="left"><tr><th colspan="2" valign="top" id="d0e81">Fix information</th> <th valign="top" width="39.795918367346935%" id="d0e83">Command</th> </tr> </thead> <tbody><tr><td colspan="2" valign="top" headers="d0e81 ">Specific fixes and cover letters</td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD nnnnnnn<sup>1</sup></td> </tr> <tr><td colspan="2" valign="top" headers="d0e81 ">Fix cover letter only</td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD nnnnnnn<sup>1</sup> PTFPART(*CVRLTR)</td> </tr> <tr><td colspan="2" valign="top" headers="d0e81 "><img src="./delta.gif" alt="Start of change" />Cumulative PTF packages<img src="./deltaend.gif" alt="End of change" /></td> <td valign="top" width="39.795918367346935%" headers="d0e83 "><img src="./delta.gif" alt="Start of change" />SNDPTFORD SF99vrm<sup>2</sup> or SNDPTFORD *CUMPKG<sup>3</sup><img src="./deltaend.gif" alt="End of change" /></td> </tr> <tr><td colspan="2" valign="top" headers="d0e81 ">PTF group</td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF99nnn<sup>4</sup></td> </tr> <tr><td colspan="2" valign="top" headers="d0e81 ">PTF summary list</td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97vrm<sup>2</sup> </td> </tr> <tr><td rowspan="4" valign="top" width="20.068027210884352%" headers="d0e81 ">Fix cross-reference summary list</td> <td valign="top" width="40.136054421768705%" headers="d0e81 "> VRM520 to VRM530 </td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97081 </td> </tr> <tr><td valign="top" width="40.136054421768705%" headers="d0e81 "> VRM520 to VRM540</td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97082</td> </tr> <tr><td valign="top" width="40.136054421768705%" headers="d0e81 "><span class="keyword">Licensed Internal Code</span> V5R3M0 to <span class="keyword">Licensed Internal Code</span> V5R3M5<sup>5</sup> </td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97061</td> </tr> <tr><td valign="top" width="40.136054421768705%" headers="d0e81 "> VRM530 to VRM540<sup>6</sup></td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF97085</td> </tr> <tr><td colspan="2" valign="top" headers="d0e81 ">PSP information for licensed programs</td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD SF98vrm<sup>2</sup></td> </tr> <tr><td colspan="2" valign="top" headers="d0e81 ">PSP information for Licensed Internal Code and hardware devices</td> <td valign="top" width="39.795918367346935%" headers="d0e83 ">SNDPTFORD MF98vrm<sup>2</sup></td> </tr> <tr><td colspan="3" valign="top" headers="d0e81 d0e83 "> <div class="note"><span class="notetitle">Notes:</span> </div> <p><sup>1</sup> nnnnnn is the fix identifier. You can order up to 20 fixes at a time.</p> <p><img src="./delta.gif" alt="Start of change" /><sup>2</sup> v is the version, r is the release, and m is the modification level of the system. For version 5 release 4 modification 0, type <kbd class="userinput">540</kbd>.<img src="./deltaend.gif" alt="End of change" /></p> <p><img src="./delta.gif" alt="Start of change" /><sup>3</sup> When *CUMPKG is specified, the latest level of the cumulative PTF package for the release of the operating system that is installed on the system is ordered. <img src="./deltaend.gif" alt="End of change" /></p> <p><sup>4</sup> nnn is the fix identifier, which can be any number.</p> <p><img src="./delta.gif" alt="Start of change" /><sup>5</sup> This fix cross-reference summary lists contains only PTFs for <span class="keyword">Licensed Internal Code</span>. For operating system and licensed program PTFs, refer to the operating system cross-reference summary list that corresponds to the release of your operating system.<img src="./deltaend.gif" alt="End of change" /></p> <p><sup>6</sup>This includes <span class="keyword">Licensed Internal Code</span> V5R3M5 to VRM540.</p> </td> </tr> </tbody> </table> <img src="./deltaend.gif" alt="End of change" /></div> </div> </div> </div> <div class="nested1" xml:lang="en-us" id="sndptfcmd"><a name="sndptfcmd"><!-- --></a><h2 class="topictitle2">Using the Send PTF Order command</h2> <div><div class="section">When you use the Send PTF Order (SNDPTFORD) command, the following process takes place:</div> <ol><li class="stepexpand"><span>From the iSeries server command interface, enter the <span class="uicontrol">SNDPTFORD nnnnnnn</span> command, where <em>nnnnnnn</em> is the number of the individual fix you want to order. If you are using Management Central to manage your fixes, you may want to use the SNDPTFORD command from the system that you will use as your source system when you compare and update fix levels.</span></li> <li class="stepexpand"><span>To process your PTF order in batch, use the Submit Job (SBMJOB) command. For example, you can specify the SNDPTFORD command for the CMD parameter.</span></li> <li class="stepexpand"><span>Your order is then sent to IBM where the decision is made whether to distribute the fixes electronically or on media. If the fix files are too large to be delivered electronically, they are delivered on media.</span></li> <li class="stepexpand"><span>The PTFs are sent electronically or put on media. If the fixes are placed on media, the media is packaged and the order is sent to the user.</span></li> <li class="stepexpand"><img src="./delta.gif" alt="Start of change" /><span>When fixes are delivered electronically on your service support communications line, you have the option to receive the fixes either as save files or as optical image files. The type of file is determined by what you specify on the Delivery format (DLVRYFMT) parameter.</span> Save files are placed in library QGPL. In most cases, the save file name is the fix identifier prefixed with a Q. For example, the save file for fix identifier SInnnnn is QSInnnnn. Optical image files contain PTFs and cover letters and are stored in the directory specified by the Image directory (IMGDIR) parameter. <div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />DLVRYFMT(*IMAGE) is supported only when your system is configured to use a Universal Connection.<img src="./deltaend.gif" alt="End of change" /></div> <img src="./deltaend.gif" alt="End of change" /></li> </ol> <div class="section"><p>To order a cumulative PTF package with the SNDPTFORD command, do the following:</p> <ol><li><img src="./delta.gif" alt="Start of change" />Type either <kbd class="userinput">SNDPTFORD *CUMPKG</kbd> or <kbd class="userinput">SNDPTFORD SF99VRM</kbd>, where <em>VRM</em> is the version, release, and modification level of your licensed program. For example, for version 5 release 4 modification 0, type SNDPTFORD SF99540.<img src="./deltaend.gif" alt="End of change" /></li> <li>Verify the shipping information on the Verify Contact Information display. If any of the information is incorrect, change it and press Enter.</li> <li>Select option 1 (Send service request now) on the Select Reporting Option display. This places the fix order.</li> </ol> </div> </div> </div> <div class="nested1" xml:lang="en-us" id="specifymediarshipfix"><a name="specifymediarshipfix"><!-- --></a><h2 class="topictitle2">Specifying media for shipping a fix</h2> <div><div class="section">You can specify the media for any fixes that will be shipped instead of delivered electronically by doing the following:</div> <ol><li><span>On any command line, type <kbd class="userinput">WRKCNTINF</kbd>.</span></li> <li><span>Press Enter. The Work with Support Contact Information display appears.</span></li> <li><span>Select <span class="uicontrol">Option 2</span>.</span></li> <li><span>Press Enter. The Work with Local Service Information display appears.</span></li> <li><span>Select <span class="uicontrol">Option 2</span>.</span></li> <li><span>Press Enter. The Change service contact information display appears.</span></li> <li><img src="./delta.gif" alt="Start of change" /><span>Page down to the last display.</span><img src="./deltaend.gif" alt="End of change" /></li> <li><img src="./delta.gif" alt="Start of change" /><span>Specify the fix medium type.</span><img src="./deltaend.gif" alt="End of change" /></li> <li><span>Press Enter.</span></li> </ol> <div class="section"><p>The WRKCNTINF command is used in conjunction with the DELIVERY parameter on the SNDPTFORD command. If you specify DELIVERY(*ANY), fixes are sent by any available method. If you specify DELIVERY(*LINKONLY), you may not receive your order if the size of your fixes exceeds the transmit limit of the service link.</p> </div> </div> </div> <div class="nested1" xml:lang="en-us" id="additionconsid"><a name="additionconsid"><!-- --></a><h2 class="topictitle2">Additional considerations</h2> <div><div class="section"><p>Keep the following points in mind when using the SNDPTFORD command:</p> <ul><li>When you order a fix that has been replaced (superseded) with another fix, you receive the ordered fix, not the replacement fix. To identify fixes that have been replaced (superseded), consult the fix summary list.</li> <li><img src="./delta.gif" alt="Start of change" />When you order a fix for a product that is installed on your system, you will receive the ordered fix and its requisite fixes.<img src="./deltaend.gif" alt="End of change" /></li> <li>If you order a fix for a product that is not installed on your system, you will receive only the fix that you ordered. If you use the Display Program Temporary fix (DSPPTF) command on the fix you just ordered, you will receive the following message: <samp class="codeph">PTF 5722xxx-SIxxxxx is not found.</samp> This message means that the fix is for a release of the product that is not installed on your system. Contact your service provider for the correct fix number. To avoid this situation, you can add support for a product.</li> <li><img src="./delta.gif" alt="Start of change" />Use the Set User Policy (QPDETPOL) and Retrieve Policy Data (QPDETRTV) APIs to set and retrieve the maximum PTF order size. This policy is used only when your system is configured to use a Universal Connection.<img src="./deltaend.gif" alt="End of change" /></li> <li><img src="./delta.gif" alt="Start of change" />If you specify *SAVF delivery format and the corresponding save file is already on the system, a PTF is not reordered.<img src="./deltaend.gif" alt="End of change" /></li> <li><img src="./delta.gif" alt="Start of change" />PTFs that are too large for the service link are sent on the selected medium when delivery method (DELIVERY) is *ANY. If the PTFs are too large to use service link only (*LINKONLY), the command fails. <img src="./deltaend.gif" alt="End of change" /></li> </ul> <p><img src="./delta.gif" alt="Start of change" />For information on ordering PTFs through IBM<sup>®</sup> Technical Support, see <a href="rzam8fixobtainweb.htm">Order fixes using the Internet</a>. <img src="./deltaend.gif" alt="End of change" /></p> </div> </div> </div> </body> </html>