TCP/IP troubleshooter

Contact the administrator for the remote system.

The administrator of the remote system can begin troubleshooting from the remote system.

Suggestions for troubleshooting from the remote system:

• Verify whether the remote system can ping another system. If the ping fails, the administrator should check for a physical network problem, such as a cable that is unplugged.
• Check for active filter rules on the remote system. The method for checking for filter rules varies depending on the operating system that runs on the remote system.

  If the remote system is running i5/OS^(R), the administrator can follow these steps to check for active filter rules:

  1. In iSeries^(TM) Navigator, expand the remote iSeries server --> Network --> IP policies --> Packet rules.
     If the right pane is empty, then the server is not currently using packet rules. If the right pane contains a list of interfaces, then proceed with the next step.
  2. Select an interface and view the list of active packet rules in the right pane.
  3. Click Help to find out how to edit and work with packet rules.