In some cases, IBM® support personnel can connect directly to your server to try to determine the sources of a problem.
IBM can use any of the following methods to connect to your server if you have enabled the connection:
Virtual private networking (VPN) uses several important TCP/IP protocols to protect data traffic. If electronic customer support has been configured to use one of the Universal Connection VPN connectivity options, you can use the Start Remote Support (STRRMTSPT) command with the *VPN option.
Point-to-Point Protocol (PPP) is an Internet standard for transmitting data over serial lines. It is the most widely used connection protocol among Internet service providers (ISPs). PPP allows individual computers to access networks, which in turn provide access to the Internet. The iSeries™ server includes TCP/IP PPP support as part of its wide-area network (WAN) connectivity. The *PPP option of the Start Remote Support (STRRMTSPT) command has additional details.
In IBM networks, SNA is the layered logical structure, formats, protocols, and operational sequences that are used for transmitting information units through networks. SNA also controls the configuration and operation of networks. Advanced Program-to-Program Communication (APPC), Advanced Peer-to-Peer Networking (APPN), and High-Performance Routing (HPR) are some examples of the protocols included within SNA. They can be used to connect the iSeries server with other IBM Systems, or non-IBM systems, to connect remote controllers, and to maintain a high level of security on your system. The *VRT option of the Start Remote Support (STRRMTSPT) command has more details.
Allows IBM support diagnostic access to the Licensed Internal Code of the server.
If a support person determines that this method is the best way to diagnose and fix your problem, you will be given detailed information about how to enable the connection.