Problem reporting

Your server can help you isolate the cause of system-detected hardware problems and some software problems.

In these cases, your server communicates with the IBM^® support database to help narrow down the cause of your problem based on the symptoms you are experiencing. Depending on the problem, any one of the following actions can result:

• A fix can be sent to you, if one has already been identified
• A hardware part can be sent to you for you to install, if appropriate
• IBM support can call you to gather more information and help you perform further problem analysis
• IBM can send a service professional