Customer service and support

The purpose of this topic is to help you understand the service options that are available on your iSeries™ server, and to help you set up a server with the options you want to use.

If you are using a Hardware Management Console for , there are steps you need to do on your Hardware Management Console (HMC) to set up a connection to IBM^®. See Setting up your service environment in the IBM Systems Hardware Information Center for more information.

• What's new for V5R4
  This topic highlights changes to the Customer service and support topic for IBM i5/OS™ V5R4.
• Printable PDFs
  Use this to view and print a PDF of this information.
• Service and support overview
  The purpose of this topic is to describe the different aspects of service and support that you can use to ensure that your server and applications are ready when you need them.
• Electronic customer support
  Your server can help you isolate the cause of system-detected hardware problems and some software problems. Your server also has an integrated set of functions that are designed to help service and support your system. These are the functions of electronic customer support.
• Electronic Service Agent
  Electronic Service Agent™ provides an automatic hardware problem-reporting function that helps predict and prevent hardware errors by early detection of potential problems, downloads fixes, and automatically submits problems to IBM when appropriate.
• Extreme Support
  iSeries Extreme Support is part of the IBM eServer™ Technical Support Advantage, which is IBM's comprehensive technical service and support for IBM Systems.
• Set up a connection to IBM
  If you are using a Hardware Management Console for eServer™, there are steps you need to do on your Hardware Management Console (HMC) to set up a connection to IBM.
• Send service requests
  For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices.
• Related information for service and support
  Listed here are the Web sites and information center topics that relate to service and support and Universal Connection. You can view or print any of the PDFs.