Activate Electronic Service Agent

Learn how to activate Electronic Service Agent™.

Start of change Electronic Service Agent must be activated on each system and logical partition. Activation should be performed by a system administrator. End of change

Start of change If you are upgrading from prior releases of the operating system, the Electronic Service Agent for migrates Electronic Service Agent settings from the previous release. End of change

Start of change As part of Electronic Service Agent activation, if needed, a service configuration for electronic customer support, Electronic Service Agent, and Information Center Update is created by the system automatically. End of change

Activation can be accomplished by using either the character-based interface, or by using iSeries™ Navigator.

The character-based interface activation is designed for:
- A single system or logical partition
- Customers who do not have an attached PC running iSeries Navigator
iSeries Navigator activation is designed for:
- Customers who want to collect and transmit service information for groups of systems and or logical partitions
- Clients who want to use Management Central through iSeries Navigator.

Note: Activation in a batch environment is also available using CL commands.

To activate Electronic Service Agent using the CL commands, follow these steps:

Prerequisite: Ensure that you have met all the requirements in the Pre-activation checklist.

Using a 5250 emulator, sign on to the system or logical partition with a user profile (other than QSECOFR) that has a *SECOFR user class and its system-defined special authorities.
Enter the DSPSYSVAL QRETSVRSEC command.
1. Confirm that this system value is set to 1.
2. Change the system value to 1, if needed, using the CHGSYSVAL QRETSVRSEC command.
Confirm that the following products are installed on the system by using the DSPSFWRSC command:
- 5722-SS1 Option 34 (i5/OS™ - Digital Certificate Manager)
- 5722-JC1 (IBM^® Toolbox Kit for Java™)
Ensure that the latest recommended PTFs are installed to i5/OS.
The latest PTFs for Electronic Service Agent can be found on the Recommended fixes Web site.

Select V5R4 for the release of the operating system, click Electronic Service Agent, and click Go.
From a command line, enter GO SERVICE.
If the Change Contact Information (CHGCNTINF) command is prompted, add or update the contact information for this system. Press Enter.
If the Create Service Configuration (CRTSRVCFG) command is prompted, notice that *SELECT is the value for several parameters. Press Enter. An additional panel is displayed for each parameter for which *SELECT was specified. On each of these additional panels, make a selection and press Enter.
For details on the CL commands, see the Control language (CL) topic.

The Service Agent Main Menu is displayed. Activation is complete.

To verify activation, perform these steps:

Enter GO SERVICE.
Choose Work with jobs to show the active status of the Service Agent jobs.
Type WRKJOBSCDE QS9SACOL to show the job schedule entry that initiates the collection and transmission of Electronic Service Agent service information.

To manage the connection profiles created during activation, perform these steps:

Enter GO SERVICE.
Select the Service Configuration menu.