IBM iSeries Integrated Server Support snap-in program

You may experience an error when trying to run the IBM® iSeries Integrated Server Support snap-in program. The program may not start, may provide unexpected information, or an error can occur during use.

If the IBM iSeries Integrated Server Support snap-in display never appears the following steps can help you determine the problem.

• Check to see if there is already an instance of IBM iSeries Integrated Server Support snap-in or the Lvlsync program on the system. You can only run one instance of these programs at a time. If there is already an instance of either program in operation, then a new call to either program will return. Finish using the current program before trying to start a new instance.
• Ensure that the user has administrator-level access and special authorities. The IBM iSeries Integrated Server Support Snap-in programs require these authorizations. Retry starting the program with administrator authority.
• Ensure that you have started iSeries NetServer™. iSeries NetServer starts automatically with the QSERVER subsystem on i5/OS. Start iSeries™ NetServer if i5/OS has not already started it.
• Ensure that you have enabled the guest user profile on iSeries NetServer. If not, then enable the guest user profile so that guests can access the iSeries NetServer (see Create a guest user profile for iSeries NetServer). When you have enabled guest access, first stop and then restart iSeries NetServer and then retry running the IBM iSeries Integrated Server Support snap-in program.
• Check the system event log on the Windows server for any messages pertaining to the IBM iSeries Integrated Server Support snap-in program.

The IBM iSeries Integrated Server Support snap-in display may appear, but the information that i5/OS displays may not be what you expected. If so, the following steps can help you determine the problem.

• Verify that the latest service pack PTF is available and in an active state on i5/OS. You can use the Display PTF (DSPPTF) command to do this.
• Verify that the service pack you believe that you have installed is actually installed on the integrated server.
• Check the system and application event log on the integrated server for any messages pertaining to the Integrated Server Support snap-in program.

When you perform an action with the IBM iSeries Integrated Server Support snap-in program, problems can occur. The following list helps you solve problems that can occur after you click the OK button.

• A drive letter must be available for the IBM iSeries Integrated Server Support snap-in program to proceed. This drive letter need only be available temporarily. If all drive letters are in use, try freeing a drive letter for use with IBM iSeries Integrated Server Support snap-in and retry the program.
• The IBM iSeries Integrated Server Support snap-in program takes the specified action. The system may or may not be restarted depending on the set of files updated. It may take a short time for the system shutdown and start up to occur.
• Check the system and application event log on the integrated server for any messages pertaining to the IBM iSeries Integrated Server Support snap-in program.
• If the problem still persists, check the technical information databases at the IBM iSeries Support Web page . If you cannot find the solution there, contact your technical support provider.