Both line description and icon are present

Verify the i5/OS side

Check the line description. When the line description is in the FAIL state, perform the following steps.

1. Collect PAL entries and VLOGs
2. Contact support
3. Verify the Windows side

Otherwise, when the line description is in the VARY-ON PENDING, VARY-ON, or RCYPND state, verify the Windows side.

Verify the Windows side

Open the Network and Dialup Connections window and check the VE icon.

• When the VE icon appears functional and the line description is in the VARY-ON state, verify that the IP addresses are properly configured. If the problem persists, contact support.
• When the VE icon appears functional and the line description is in VARY-ON PENDING or RCYPND state, verify for entries in the PAL and contact support.
• When the VE icon has a red X (cable disconnected), open the Event Log and locate entries for the qvndvemp.sys driver.
  • When you find entries for qvndvemp.sys, record them and contact support. Driver initialization is likely to have failed, and an IOP dump may be required to determine the problem.
  • When you do not find any entries for qvndvemp.sys, contact support and indicate the state of the line description. The problem is likely to be related to an i5/OS LIC problem.