Service and support for the IBM Toolbox for Java

Use the following resources for service and support.

IBM^® Toolbox for Java™ troubleshooting information Use this information to help you resolve problems when using IBM Toolbox for Java.
JTOpen/IBM Toolbox for Java forum Join the community of Java programmers who use IBM Toolbox for Java. This forum is an effective way to get assistance and advice from other Java programmers and sometimes from the IBM Toolbox for Java developers themselves

Server support Use the IBM Server support Web site to find out about the tools and resources that help you streamline the technical planning and support for your iSeries™ server.

Software support Use the IBM Software Support Services Web site to find out about the wide array of software support services offered by IBM.

Support services for the IBM Toolbox for Java, 5722-JC1, are provided under the usual terms and conditions for iSeries software products. Support services include program services, voice support, and consulting services. Contact your local IBM representative for more information.

Resolving IBM Toolbox for Java program defects is supported under program services and voice support, while resolving application programming and debugging issues is supported under consulting services.

IBM Toolbox for Java application program interface (API) calls are supported under consulting services unless any of the following are true:

It is clearly a Java API defect, as demonstrated by re-creation in a relatively simple program.
It is a question asking for documentation clarification.
It is a question about the location of samples or documentation.

All programming assistance is supported under consulting services including those program samples provided in the IBM Toolbox for Java licensed program. Additional samples may be made available on the Internet at the iSeries home page Link outside Information Center on an unsupported basis.

Problem solving information is provided with the IBM Toolbox for Java Licensed Program Product. If you believe there is a potential defect in the IBM Toolbox for Java API, a simple program that demonstrates the error will be required.