Problem analysis procedures

You can often solve problems that occur on your system with methodical analysis.

If you do need the help of a hardware service provider, you will need to have as much information to offer that person as possible to help them resolve the problem quickly and accurately.

• Start problem analysis
  Follow this procedure to narrow down a problem you are having on your server, and to gather the necessary information to report the problem to your next level of support.
• Collect system reference codes
  Record the system reference codes on the Problem summary form.
• Symptom and recovery actions
  Use the problem-analysis symptom and recovery list to find the symptom you are experiencing and then perform the corresponding procedure.
• Recover from a system power problem
  Use this procedure to help resolve power problems.
• Recover when the Operations Console remote control panel feature is not working correctly
  Use this procedure to help resolve problems when the Operations Console remote control feature is not working correctly.
• Recover when the control panel push buttons or lights are not working correctly
  Use this procedure to help resolve a problem when the control panel push buttons or lights are not working correctly.
• Recover from IPL or system failures
  Use this procedure to help recover from IPL or system failures.
• Recover from a workstation failure
  Use this procedure to recover from a workstation failure.
• Recover from a tape or optical device problem
  Use this procedure to help resolve tape or optical device problems.
• Recover from a disk or disk drive problem
  Use this procedure to help resolve disk or disk drive problems.
• Recover from a communications problem
  Use this procedure to help resolve problems with communications.
• Recover from system hang or loop condition
  Use this procedure to help resolve system hang or loop conditions.
• Recover from an intermittent problem
  Use this procedure to help resolve intermittent problems.
• Recover when the console does not vary on
  Use this procedure to help resolve console vary-on problems.