The Change Problem (CHGPRB) Command allows you to change the values of selected fields within the problem log. The changeable fields include the service assigned number, problem severity, user name assigned to the problem log entry, and problem description.

Restriction: This command is shipped with public *EXCLUDE authority and the QPGMR, QSYSOPR, QSRV, and QSRVBAS user profiles have private authorities to use the command.

Parameters

Keyword	Description	Choices	Notes
PRBID	Problem identifier	Character value	Required, Key, Positional 1
ORIGIN	Origin	Element list	Optional, Key
	Element 1: Network identifier	Communications name, *NETATR
	Element 2: Control point name	Communications name, *NETATR
SEV	Severity	*SAME, *NONE, 1, 2, 3, 4	Optional
ASNUSER	User assigned	Simple name, *SAME, *NONE	Optional
GROUP	Group assigned	Name, *SAME, *NONE, *DEFAULT	Optional
SRVID	Service number	Character value, *SAME, *NONE	Optional
PRBCGY	Problem category	*SAME, *REPORT, *LOGONLY	Optional
TEXT	Text 'description'	Character value, *SAME	Optional

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Problem identifier (PRBID)

Specifies the 10-character problem identifier of the problem log entry. Problems with different system origins can have the same identifier. This parameter can be used with the ORIGIN parameter to select a single problem from a particular system origin.

This is a required parameter.

Origin (ORIGIN)

Specifies the node of the system from which the problem log entry originated. This parameter is used with the PRBID parameter to uniquely identify the problem.

The possible network ID values are:

*NETATR

The local network identifier of this system is used.

network-identifier

Specify the network identifier of the system on which the problem originated.

The possible control point name values are:

*NETATR

The local control point name of this system is used.

control-point-name

Specify the control point name of the system on which the problem originated.

Severity (SEV)

Specifies the severity level of the problem. Severity levels are assigned by the user when the problem is prepared for reporting. The four severity levels are:

1

High

2

Medium

3

Low

4

None

*SAME

The severity level does not change.

*NONE

No severity level is assigned to the problem.

severity-level

Specify the severity level of the problem.

User assigned (ASNUSER)

Specifies the user ID of the person to whom the problem is assigned.

*SAME

The user ID does not change.

*NONE

No user is assigned to the problem.

user-id

Specify the user ID assigned to the problem.

Group assigned (GROUP)

Specifies the group in the filter to which the problem is assigned.

*SAME

The group name does not change.

*NONE

The problem is not assigned to a filter group.

group-name

Specify the group into which the problem entry is filtered.

Service number (SRVID)

Specifies the service assigned number for the problem. This number was assigned when the problem was reported to IBM service support.

*SAME

The service assigned number does not change.

*NONE

The problem has no service assigned number.

service-assigned-number

Specify the service assigned number for the problem.

Problem category (PRBCGY)

Specifies whether a problem should be logged and reported to the service provider, or logged only.

*SAME

The setting does not change.

*REPORT

The problem will be logged and reported to the service provider.

*LOGONLY

The problem will be logged, but will not be reported to the service provider.

Text 'description' (TEXT)

Specifies the description of the problem.

*SAME

The description does not change.

problem-description-text

Specify the problem description.

Examples

CHGPRB   PRBID(9213438081)  ORIGIN(AS400 SYSTEM02)  SEV(4)
         ASNUSER(JEFFREY)  GROUP(CHGPROB)  SRVID(PMR01)
         TEXT('NEW PROBLEM DESCRIPTION')

This command changes the problem 9213438081 originating on SYSTEM02.AS400 to severity 4, changes the assigned user to JEFFREY, changes the group to CHGPROB, changes the service assigned number to PMR01, and adds a new description.

Error messages

*ESCAPE Messages

CPF7AAD

Problem &1 not changed.

CPF7AA7

Problem &1 not found or in use.

CPF7A8D

Problem &1 not changed.

CPF7A9C

Cannot work with the problem log at this time.