Troubleshoot optical storage

This topic provides information about solutions related to optical storage.

In this topic several of the more common questions are answered, the steps to follow when a problem occurs are given, and the information that will be needed for problem analysis is listed.

• Optical support FAQ
  This topic provides information to help with some common problems and questions encountered with optical devices.
• Collect information
  If you need to call the next level of support, have the following information ready to help speed up the problem analysis process.