Licensed Internal Code recovery

1. Use the following table to determine the action to take if the Install Licensed Internal Code - Error display shows the following message: An unrecoverable error occurred. The error reason code is listed below. This install cannot be completed. Give the reason code to your authorized service provider. Do not re-IPL the system until your authorized service provider can retrieve any needed information.

   Return code for Licensed Internal Code - Error display
   Reason code	Action
   51 52 53 54	If you are using optical media, clean the media. If you are using tape, clean the tape device. Then retry the installation.
   All others	Retry the installation. If the installation fails again with the same reason code, retry the installation with another set of media. If the same failure occurs, contact your authorized service provider.

2. If you received a message that indicates the load source disk unit needs additional space for Licensed Internal Code, follow the directions in the error message. Ensure that you have adequate disk storage before you allocate the additional space for the Licensed Internal Code. The tasks for this are described in the topic Ensuring the server meets disk storage requirements for upgrades. The tasks for allocating additional space are in the topic, Required: Allocating additional space for Licensed Internal Code.
3. If you received a message that indicates the Licensed Internal Code and operating system software agreements have not been accepted, perform the steps Required: Accepting software agreements.
4. For Licensed Internal Code reference codes, go to one of the following sources:
   • If the reference code is of the form A6xx 6xxx, refer to the appendix on Licensed Internal Code reference codes in the book Backup and Recovery .
   • If any reference code other than an A6xx 6xxx appears, go to Analyze and handle problems and follow the instructions.
5. Find the reference code that is shown on the control panel display and take the appropriate recovery action. If the reference code indicates that you have a media error, thoroughly clean the installation device. If you are using optical media, clean the media. If you are using tape, clean the tape head and tape path thoroughly. Then continue with the next step. If you receive another error message that indicates a media error on the same media, get another set of media to complete the installation process.
6. You are trying to do one of the following:
   • Install from optical media when an alternate installation device is enabled.
   • Use an alternate installation device which is not enabled.

   Go to Setting up an alternate installation device or Disabling an alternate installation device and perform the appropriate procedure.

   If you cannot find the address information or the configuration has changed and the address is wrong, you must determine the address by physical inspection. This inspection can be difficult and could vary depending on your system model and the specific configuration of your IO buses. For this reason, IBM recommends that you call your next support level for help in determining the addresses for the alternate installation device. A service agreement might be required for this type of assistance.

7. Start the installation process again.

   If you were using the automatic installation process, go to Starting the automatic installation process again to start the installation process again. You must load the first volume in the installation device to start the automatic recovery installation process.

   If you were using the manual installation process, go to Starting the manual installation process again to start the installation process again.

The following table lists error messages that could occur during the installation of Licensed Internal Code when using image catalogs.