Work with Problem (WRKPRB)

Where allowed to run: Interactive environments (*INTERACT *IPGM *IREXX *EXEC)
Threadsafe: No 		Parameters
Examples
Error messages

The Work with Problem (WRKPRB) command works with the Work with Problems display. You can use this command to work with problems that were detected by the system or detected by the user.

Problems are deleted from the log by using the Delete Problem (DLTPRB) command.

Restriction: This command is shipped with public *EXCLUDE authority and the QPGMR, QSYSOPR, QSRV, and QSRVBAS user profiles have private authorities to use the command.

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Parameters

Keyword Description Choices Notes
PRBID Problem identifier Character value, *ALL Optional, Positional 1
STATUS Status type Single values: *ALL
Other values (up to 6 repetitions): *OPENED, *READY, *PREPARED, *SENT, *ANSWERED, *VERIFIED, *CLOSED		 Optional
SEV Severity Single values: *ALL
Other values (up to 3 repetitions): 1, 2, 3, 4		 Optional
PERIOD Period Element list Optional
Element 1: Start time and date Element list
Element 1: Start time Time, *AVAIL
Element 2: Start date Date, *BEGIN, *CURRENT
Element 2: End time and date Element list
Element 1: End time Time, *AVAIL
Element 2: End date Date, *END, *CURRENT
HARDWARE Hardware Element list Optional
Element 1: Device type Character value, *ALL
Element 2: Model number Character value, *ALL
Element 3: Serial number Character value, *ALL
RESOURCE Resource name Name, *ALL Optional
LICPGM Product Element list Optional
Element 1: Program identifier Character value, *ALL
Element 2: Release Character value, *ALL
Element 3: Modification level Character value, *ALL
FUNCTION Function Character value, *ALL Optional
PGM Program Generic name, name, *ALL Optional
MSGID Message identifier Generic name, name, *ALL Optional
ORIGIN Origin Element list Optional
Element 1: Network identifier Communications name, *ALL, *NETATR
Element 2: Control point name Communications name, *ALL, *NETATR
SRVID Service number Character value, *ALL Optional
ASNUSER User assigned Simple name, *ALL Optional
GROUP Group assigned Character value, *ALL Optional
PRBTYPE Problem type *ALL, 1, 2, 3, 4, 5, 6 Optional
PRBCGY Problem category *ALL, *REPORT, *CRITICAL, *LOGONLY Optional
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Problem identifier (PRBID)

Specifies the problem identifier of the problem being selected. Problems with different system origins can have the same identifier. This parameter can be used with the ORIGIN parameter to select a single problem from a particular system origin.

*ALL
All problem identifiers are selected.
problem-identifier
Specify the 10-character problem identifier of the problem being selected.
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Status type (STATUS)

Specifies the status of problem log entries. There are seven types of status:

*OPENED
The problem is in Opened status. The problem has been identified and a problem record was created.
*READY
The problem is in Ready status. Problem analysis information has been added to the problem record.
*PREPARED
The problem is in Prepared status. The problem has been prepared for reporting.
*SENT
The problem is in Sent status. The problem has been sent to a service provider, but no answer has been returned.
*ANSWERED
The problem is in Answered status. An answer has been returned by the service provider or added by an operator on this system.
*VERIFIED
The problem is in Verified status. The problem was resolved and the system operator has verified that the problem is corrected.
*CLOSED
The problem was closed.
*ALL
All types of status of problem log entries are shown.
status-type
Specify the type of status to be shown.
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Severity (SEV)

Specifies the severity level of the problem. Severity levels are assigned by the user when the problem is prepared for reporting. The four severity levels are:

1
High
2
Medium
3
Low
4
None
*ALL
All problem log entries are shown.
severity
Specify the level of severity of problem log entries to be shown.
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Period (PERIOD)

Specifies the period of time for which problem log entries are shown. This is the time when the problem entry was placed in the log.

The possible starting time values are:

*AVAIL
The logged data that is available for the specified starting date is shown.
start-time
Specify the starting time for the specified starting date indicating the logged data to display.

The time is specified in 24-hour format and can be specified with or without a time separator:

  • Without a time separator, specify a string of 4 or 6 digits (hhmm or hhmmss) where hh = hours, mm = minutes, and ss = seconds. Hours, minutes, and seconds must each be exactly 2 digits (use leading zeros if necessary).
  • With a time separator, specify a string of 5 or 8 digits where the time separator specified for your job is used to separate the hours, minutes, and seconds. If you enter this command from the command line, the string must be enclosed in apostrophes. If a time separator other than the separator specified for your job is used, this command will fail.

The possible starting date values are:

*BEGIN
The logged data from the beginning of the log is shown.

Note: If *BEGIN is specified, any time value other than *AVAIL for starting time is ignored.

*CURRENT
The logged data for the current day from the specified starting time through the ending time (if it is specified) is shown.
start-date
Specify the starting date for which logged data is shown. The date must be entered in the job date format.

The possible ending time values are:

*AVAIL
The logged data that is available for the specified ending date is shown.
end-time
Specify the ending time for the specified ending date for which logged data is shown. See the start-time description in this parameter description for details on how the time must be specified.

The possible ending date values are:

*END
The last day on which data was logged is the last day for which the logged data is shown.

Note: If *END is specified, any time value other than *AVAIL for end-time is ignored.

*CURRENT
The logged data for the current day from the specified starting time through the ending time (if it is specified) is shown.
end-date
Specify the ending date for which logged data is to be shown. The date must be specified in the job date format.
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Hardware (HARDWARE)

Specifies that only problem log entries that identify the specified failing hardware are shown.

The possible machine type values are:

*ALL
All entries are shown, regardless of what hardware is identified as failing.

Note: If *ALL is specified, any value other than *ALL for model and serial number is ignored.

type
Specify the 4-character type code for the hardware.

The possible model number values are:

*ALL
All entries that identify failing hardware of the specified type are shown.

Note: If *ALL is specified, any value other than *ALL for serial number is ignored.

model
Specify the 3-character model number for the hardware.

The possible serial number values are:

*ALL
All entries that identify failing hardware of the specified type and model are shown.
serial
Specify the serial number of the hardware in one of the following formats, where n is a decimal character ranging from 0 through 9.
  • nnnnn
  • nnnnnnn
  • nn-nnnnn
  • nn-nnnnnnn
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Resource name (RESOURCE)

Specifies that only problem log entries that identify the specified failing resource name are shown.

*ALL
All entries are shown, regardless of which resource name, if any, is identified by the problem.
resource-name
Specify the resource name.
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Product (LICPGM)

Specifies that problem log entries that identify the specified failing software are shown.

The possible program ID values are:

*ALL
All entries are shown regardless of what software is identified as failing.

Note: If *ALL is specified, any value other than *ALL for release and modification is ignored.

program-ID
Specify the identification number of the licensed program.

The possible release values are:

*ALL
All entries that identify failing software from the specified licensed program are shown.

Note: If *ALL is specified, any value other than *ALL for modification is ignored.

release-level
Specify the release level of the licensed program.

The possible modification values are:

*ALL
All entries that identify failing software from the specified licensed program and release are shown.
modification
Specify the modification number of the release.
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Function (FUNCTION)

Specifies that only problem log entries that identify the specified function are to be shown. The function is present only in user-detected problem log entries and represents a major functional area or product.

*ALL
All entries are shown regardless of what function ID, if any, is identified.
generic*-function-identifier
Specify a generic function ID. A generic ID is a character string containing one or more of the initial characters of the function ID followed by an asterisk (*). If blank characters are included, the character string must be enclosed in apostrophes (').
function-id
Specify the complete function ID. If blank characters are included, the character string must be enclosed in apostrophes (').

The possible values for function ID are:

ID
Description
ALRT
Alerts
APF
Advanced printer function
APPC
Advanced program-to-program communications
APPN
Advanced Peer-to-Peer Networking function
APS
Advanced DBCS Printer Support program
ASYNC
Asynchronous communications
BAS
AS/400 BASIC
BGU
AS/400 Business Graphics Utility
BSC
Binary synchronous communications
CBL
AS/400 COBOL and COBOL for iSeries
CGU
Character generator utility
CL
Control language
CRYPT
Cryptographic Support/400
CSM
Communications and Systems Management
C400
C/400
DDM
Distributed data management
DFU
Data file utility
DHCF
Distributed host command facility
DICT
Language Dictionaries/400
DSNX
Distributed system node executive
ECS
Electronic customer support
FINANCE
Finance Communications
FTN
FORTRAN/400
FTS
File transfer support
GDDM
Graphical Data Display Manager
ICF
Intersystem Communication Facility
IDU
Interactive data definition utility (IDDU)
INTRA
Intrasystem Communication
IPDS
Intelligent Printer Data Stream
ITF
Interactive terminal facility
LPDA
Link Problem Determination and Analysis
MIA
MI Assembler
MIGR
Migration
OBJD
Object distribution
OCL
S/36 operator control language
OFC
OfficeVision
OSP
i5/OS
PAS
AS/400 Pascal
PASSTHRU
Pass-through
PC400
Client Access/400
PDM
Programming development manager
PL1
AS/400 PL/I
POSCOM
Point-of-Sale Communications Utility/400
QRY
Query/400
RETAIL
Retail Communications
REXX
REXX/400
RJE
Remote job entry
RLU
Report layout utility
RPFT
Performance Tools/400
RPG
RPG for iSeries
RSCS
Remote spooling communications subsystem
RWS
Remote work station
SDA
Screen design aid
SDLC
Synchronous Data Link Control
SEU
Source entry utility
SMU
IBM System Manager for i5/OS
SNADS
SNA distribution services
SNUF
SNA upline facility
SORT
AS/400 sort
SQL
SQL/400
SUU
System upgrade utility
TCPIP
TCP/IP Connectivity Utilities/400
TRLAN
Token ring network
TXT38
System/38 compatible Text Management
VMC
Vertical Licensed Internal Code
VNET
RSCS/PROFS
WRD
Word processing
X21
X.21 public data network
X25
X.25 packet-switching data network
3270EM
3270 device emulation
802.3
Ethernet
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Program (PGM)

Specifies whether only problem log entries that identify a specified failing program are shown. For machine detected problems, the failing program, if any, is identified by the most likely possible cause.

*ALL
All entries are shown regardless of whether a program is identified.
generic*-program-name
Specify a generic program name. A generic name is a character string containing one or more characters followed by an asterisk (*).
program-name
Specify the program name.
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Message identifier (MSGID)

Specifies whether only problem log entries that identify a specified message are shown.

*ALL
All entries are shown regardless of which message ID is associated with the problem.
generic*-msg-id
Specify a generic message identifier (ID). A generic ID is a character string containing one or more characters followed by an asterisk (*).
message-identifier
Specify the message identifier.
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Origin (ORIGIN)

Specifies that only problem log entries that originated at the specified systems are shown.

The possible network ID values are:

*ALL
All entries are shown regardless of the network ID of the origin system.
*NETATR
Only entries that originated on systems with the same local network ID as the one defined in the network attributes for this system are shown.
network-ID
Specify a network ID. Only entries that originated on systems with this local network ID are shown.

The possible control point name values are:

*ALL
All entries originating at systems with the specified network ID are shown.
*NETATR
Only entries that originated on systems with the same local control point name as the one defined in the network attributes for this system are shown.
control-point-name
Specify a control point name.
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Service number (SRVID)

Specifies whether only problem log entries that have the specified service assigned number are shown. This number was assigned when the problem was reported to IBM service support.

*ALL
All entries are shown regardless of the service assigned number, if any.
service-assigned-number
Specify the service assigned number.
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User assigned (ASNUSER)

User assigned (ASNUSER)

Specifies whether only problem log entries assigned to this user are shown.

*ALL
All problem log entries are shown.
user-name
Specify the user ID assigned to the problems to be shown.
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Group assigned (GROUP)

Specifies the group in the filter to which the problem is assigned.

*ALL
All program log entries are displayed, regardless of the group assigned to them.
group-name
Specify the 10-character problem filter group assigned to the entry.

Note: The values are blank if problem log filtering is not used.

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Problem type (PRBTYPE)

Specifies which type of problems to work with.

*ALL
All problem log entries are shown, regardless of the problem type.
1
Only machine-detected problems are shown.
2
Only user-detected problems are shown.
3
Only PTF order problems are shown.
4
Only application-detected problems are shown.
5
Only Client machine-detected problems are shown.
6
Only Client user-detected problems are shown.
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Problem category (PRBCGY)

Specifies which category of problems to display.

*ALL
All problems are shown.
*REPORT
Problems that are logged and reported to the service provider are shown.
*CRITICAL
Problems that are critical are shown.
*LOGONLY
Problems that are logged, but not reported to the service provider, are shown.
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Examples

Example 1: Displaying Entries with Status of OPENED or READY 

WRKPRB   STATUS(*OPENED *READY) HDW(9347)

This command displays the Work with Problems panel, showing only those problem entries with a status of OPENED or READY which identify a failing device with type 9347.

Example 2: Displaying Current Day Problem Entries 

WRKPRB   PERIOD((*AVAIL *CURRENT))

This command displays the Work with Problems panel, showing all problem entries that are created in the log on the current day.

Example 3: Displaying List of Hardware Problems 

WRKPRB   SEV(1 2)  HARDWARE(9347 001 '10-7523489')

This command shows a list containing problems with the hardware specified by the user. The user has specified that the command track medium to high levels of severity.

Example 4: Displaying Problems That Have Been Opened 

WRKPRB   STATUS(*OPENED)
         PERIOD((*AVAIL  *CURRENT) (120000  *CURRENT))
         LICPGM(5722SS1  03  00)  PGM(QNOPGM)

This command shows a list containing problems that have been opened during the period starting at midnight and ending at noon on the current day, and have not yet been analyzed. This command also identifies the specified licensed program identifier and program name as the probable cause of the failure.

Example 5: Displaying a List of Machine-Detected Problems 

WRKPRB   RESOURCE(TAP01)  MSGID(CPF6788)

This command shows a list containing machine detected problems that were opened due to the message, CPF6788, having been sent to the system operator message queue and for which a problem analysis was done. The problem analysis was done to determine the resource name of the device suspected of failure, which in this case is device, TAP01. The list of problems includes user-detected problems. To get the user-detected problems, the user specified the resource name and message identifier by using the Analyze Problem (ANZPRB) command.

Example 6: Displaying a List of Reported Problems 

WRKPRB   SRVID(12345)

This command shows a list containing problems that have been reported to an IBM service identifier.

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Error messages

*ESCAPE Messages

CPF7A9C
Cannot work with the problem log at this time.
CPF7D41
Error occurred while logging order assistance request.
CPF7D42
Error occurred while performing database operation.
CPF9845
Error occurred while opening file &1.
CPF9871
Error occurred while processing.
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