121 lines
7.1 KiB
HTML
121 lines
7.1 KiB
HTML
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<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml" lang="en-US" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="dc.language" scheme="rfc1766" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<meta name="dc.date" scheme="iso8601" content="2005-09-06" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow"/>
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<title>Troubleshoot the Universal Connection wizard</title>
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<link rel="stylesheet" type="text/css" href="ibmidwb.css" />
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<link rel="stylesheet" type="text/css" href="ic.css" />
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</head>
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<body>
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<a id="Top_Of_Page" name="Top_Of_Page"></a><!-- Java sync-link -->
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<script language = "Javascript" src = "../rzahg/synch.js" type="text/javascript"></script>
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<a name="troubleintro"></a>
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<h2 id="troubleintro">Troubleshoot the Universal Connection wizard</h2>
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<p>If your attempt to run the Universal Connection wizard was unsuccessful,
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answer the following questions and run the wizard again. </p>
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<ol type="1">
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<li>Is the Universal Connection wizard unavailable to you?
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<p>Ensure you have
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the following criteria met: </p>
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<ul>
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<li>You must have iSeries™ Access for Windows® installed. See the <a href="http://www-1.ibm.com/servers/eserver/iseries/access" target="_blank"> iSeries Access</a> (http://www-1.ibm.com/servers/eserver/iseries/access/)
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<img src="www.gif" alt="Link outside Information Center" />Web site for details.</li>
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<li>You must have the optional Network component installed.</li>
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<li>You must have security officer (*SECOFR) authority with *ALLOBJ,
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*IOSYSCFG, and *SECADM special authorities in your i5/OS™ user profile and *USE authority to WRKCNTINF
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in order to configure the connection using the Universal Connection wizard.</li></ul></li>
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<li>If you are using an internal modem, does your Modem Country or Region
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ID Network Attribute correspond to the location of your iSeries server?
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<p>To verify that this attribute is correct: </p>
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<ol type="a">
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<li>On any i5/OS command line, enter <tt class="xph">DSPNETA</tt> (Display Network
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Attribute command).</li>
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<li>Press Enter.</li>
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<li>If the value is correct, move to the next question.</li>
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<li>If the value is incorrect, change it by entering <tt class="xph">CHGNETA MDMCNTRYID(XX)</tt>, where <span class="italic">XX</span> is the appropriate Country or Region
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Identifier.</li></ol></li>
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<li>Is the QRETSVRSEC system value correct?
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<p>To return the
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authentication information required to connect to IBM®, ensure that this system value is set
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to 1 (Retain Data). To make this change: On any i5/OS command line, enter <tt class="xph">CHGSYSVAL SYSVAL(QRETSVRSEC)
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VALUE('1') </tt></p></li>
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<li>Is TCP started?
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<p>You must start TCP for the Universal Connection wizard
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to run successfully. In addition, TCP must be active whenever you access the
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Universal Connection. To start TCP: </p>
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<ol type="a">
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<li>On any i5/OS command line, enter <tt class="xph">STRTCP</tt> (Start TCP
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command).</li>
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<li>Press Enter.</li></ol></li>
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<li>Is your virtual private network (VPN) functioning correctly?
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<p>See the <a href="../rzaja/rzajatroubleshootvpn.htm">Troubleshoot VPN</a> topic for assistance.</p></li>
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<li>Does your modem selection exist or do you need to change some of the default
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parameters?
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<p>To change the modem list, choose from the following options: </p>
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<ul>
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<li>To change the modem list with iSeries Navigator, follow these steps:
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<ol type="a">
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<li>Select the appropriate server.</li>
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<li>Expand <span class="bold">Network</span>.</li>
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<li>Select <span class="bold">Remote Access Services</span>.</li>
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<li>Select modems.</li>
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<li>See the <a href="../rzaiy/rzaiycfgmodem.htm">Configure your modem for PPP</a> topic for more information. Also, see your modem manual for the proper
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settings.</li></ol></li>
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<li>To change the modem list from the command line, follow these steps:
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<ol type="a">
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<li>On any i5/OS command line, enter <tt class="xph">CFGTCPPTP</tt>.</li>
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<li>Press Enter.</li>
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<li>Select option 11 (Work with modem information).</li>
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<li>Select options to add or change modems as needed. See the <a href="../rzaiy/rzaiycfgmodem.htm">Configure your modem for PPP</a> topic for details. Also,
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see your modem manual for the proper settings.</li></ol></li></ul></li>
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<li>Is your modem configured with a framing type of asynchronous?
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<p>If not, you may have to change dip-switch and other hardware settings. See
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your modem manual for more information. If you are using an internal modem
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or an IBM 7852-400, no change is required.</p></li>
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<li>Did problems occur when you attempted to test the connection?
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<p>See the <a href="../rzaiy/rzaiyrzaiytrouble.htm">Troubleshoot PPP</a> topic.</p></li>
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<li>Are you trying to use an existing SNA electronic customer support switched
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connection as a backup?
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<p>Ensure that the QESLINE line description specifies
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a valid resource name (DSPLIND QESLINE) and is connected to a synchronous
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capable modem. You can use the same IBM 7852-400 modem for both the Universal
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Connection and an SNA backup. See the <a href="../rzaji/cfgsna.htm">Configure an SNA
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connection</a> topic for details. It is also possible to use two separate
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modems.</p></li>
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<li>Do you make a connection to the Universal Connection wizard through AT®&T
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Global Network Services?
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<p>If you are using AT&T for your electronic customer support
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connection, be aware of the following information: </p>
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<ol type="a">
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<li>Every 30 days (or whenever you use the Universal Connection after that
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30 day period), your server downloads an updated AT&T telephone list. This ensures that
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the telephone numbers available for the Universal Connection remain current.</li>
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<li>When this download occurs, a message is posted to the system operator's
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message queue.</li>
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<li>If your Universal Connection profiles contain one or more
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telephone numbers that are no longer in the current AT&T telephone list, the system issues
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a diagnostic message. The purpose of this message is to notify you to run
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the wizard again to update the telephone numbers. When you run the wizard
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again, updated telephone numbers will be available for you to choose from.
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To view the latest telephone numbers, visit the <a href="http://www.attbusiness.net" target="_blank">AT&T
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Business Internet Services</a> (www.attbusiness.net)
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<img src="www.gif" alt="Link outside Information Center" /> Web
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site.</li></ol></li></ol>
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<a id="Bot_Of_Page" name="Bot_Of_Page"></a>
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</body>
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</html>
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