85 lines
5.6 KiB
HTML
85 lines
5.6 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Troubleshoot Electronic Service Agent" />
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<meta name="abstract" content="Learn about general problem determination information for Electronic Service Agent including how to generate the documentation or traces." />
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<meta name="description" content="Learn about general problem determination information for Electronic Service Agent including how to generate the documentation or traces." />
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<meta name="DC.Relation" scheme="URI" content="service_agent.htm" />
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<meta name="DC.Relation" scheme="URI" content="modem_and_resource.htm" />
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<meta name="DC.Relation" scheme="URI" content="batch_activation.htm" />
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<meta name="DC.Relation" scheme="URI" content="../icbase/ipha5/os400connect_nohmc.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Troubleshoot Electronic Service Agent</title>
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</head>
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<body id="troubleshooting_esa"><a name="troubleshooting_esa"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Troubleshoot Electronic Service Agent</h1>
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<div><p>Learn about general problem determination information for Electronic
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Service Agent™ including how to generate the documentation or traces.</p>
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<p>If an error occurs when the system attempts to electronically report a
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problem or to send service information to IBM<sup>®</sup>, there are many possible problem sources. Electronic
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Service Agent is dependent on many functions of <span class="keyword">i5/OS™</span> to
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be working properly, including Management Central, Connection Manager, which
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manages the TCP/IP connection profiles, Electronic Customer Support, and the
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problem log. Normal system problem determination is recommended for any error
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received.</p>
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<p><img src="./delta.gif" alt="Start of change" />To verify that service information was sent to IBM, use the Electronic
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Service Agent menu option to display service information collection.
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If service information is currently (at this moment) being collected or transmitted,
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the Last Run and Last Send information might not show this activity. These
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activities are shown when the tasks have been completed.<img src="./deltaend.gif" alt="End of change" /></p>
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<div class="p"><img src="./delta.gif" alt="Start of change" />The task of collecting service information uses Management
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Central, and the task of sending service information uses Universal Connection.
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These tasks take time to run. A summary of the collection and transmission
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steps is outlined here. <ul><li>A collection task in Management Central determines if service information
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needs to be collected and collects new service information as needed.</li>
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<li>After the collection is complete, a job is submitted to use Universal
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Connection to do the following steps:<ul><li>Start the connection profile</li>
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<li>Vary on its associated line, controller, and device descriptions, if applicable</li>
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<li>Connect to IBM</li>
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<li>Send the service information</li>
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</ul>
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</li>
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<li>Factors that affect the length of the time needed to collect and send
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information are the size of the system, processing load, and
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the speed of the connection.</li>
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</ul>
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<img src="./deltaend.gif" alt="End of change" /></div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="modem_and_resource.htm">Modem and resource requirements</a></strong><br />
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Learn about the modem and resource requirements needed for Point-to-Point TCP/IP Universal Connections.</li>
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<li class="ulchildlink"><strong><a href="batch_activation.htm">Batch activation</a></strong><br />
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Electronic
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Service Agent can be activated in a batch environment. This approach
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is helpful for customers with many remote systems who would like to send programs
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from a central site for remote activation. </li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="service_agent.htm" title="Electronic Service Agent provides an automatic hardware problem-reporting function that helps predict and prevent hardware errors by early detection of potential problems, downloads fixes, and automatically submits problems to IBM when appropriate.">Electronic Service Agent</a></div>
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</div>
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<div class="relinfo"><strong>Related information</strong><br />
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<div><a href="../icbase/ipha5/os400connect_nohmc.htm" target="_blank">Setting up i5/OS to connect to service and support without an HMC</a></div>
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</div>
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</div>
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</body>
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</html>
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