87 lines
5.4 KiB
HTML
87 lines
5.4 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Remote support" />
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<meta name="abstract" content="In some cases, IBM support personnel can connect directly to your server to try to determine the sources of a problem." />
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<meta name="description" content="In some cases, IBM support personnel can connect directly to your server to try to determine the sources of a problem." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_tasks.htm" />
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<meta name="DC.Relation" scheme="URI" content="../rzaja/rzajagetstart.htm" />
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<meta name="DC.Relation" scheme="URI" content="../cl/strrmtspt.htm" />
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<meta name="DC.Relation" scheme="URI" content="../rzatj/kickoff.htm" />
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<meta name="DC.Relation" scheme="URI" content="../rzaiy/rzaiygetstart.htm" />
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<meta name="DC.Relation" scheme="URI" content="../rzahj/rzahjovr.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzaji_remote" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Remote support</title>
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</head>
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<body id="rzaji_remote"><a name="rzaji_remote"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Remote support</h1>
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<div><p>In some cases, IBM<sup>®</sup> support personnel can connect directly to your server
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to try to determine the sources of a problem.</p>
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<p>IBM can
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use any of the following methods to connect to your server if you have enabled
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the connection: </p>
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<div class="section"><h4 class="sectiontitle">Virtual private networking</h4><p>Virtual private networking
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(VPN) uses several important TCP/IP protocols to protect data traffic. If
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electronic customer support has been configured to use one of the Universal
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Connection VPN connectivity options, you can use the Start Remote Support
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(STRRMTSPT) command with the *VPN option.</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Point-to-Point Protocol</h4><p>Point-to-Point Protocol
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(PPP) is an Internet standard for transmitting data over serial lines. It
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is the most widely used connection protocol among Internet service providers
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(ISPs). PPP allows individual computers to access networks, which in turn
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provide access to the Internet. The iSeries™ server includes TCP/IP PPP support
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as part of its wide-area network (WAN) connectivity. The *PPP option of the
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Start Remote Support (STRRMTSPT) command has additional details.</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Systems Network Architecture</h4><p>In IBM networks,
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SNA is the layered logical structure, formats, protocols, and operational
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sequences that are used for transmitting information units through networks.
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SNA also controls the configuration and operation of networks. Advanced Program-to-Program
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Communication (APPC), Advanced Peer-to-Peer Networking (APPN), and High-Performance
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Routing (HPR) are some examples of the protocols included within SNA. They
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can be used to connect the iSeries server with other <span class="keyword">IBM Systems</span>,
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or non-IBM systems, to connect remote controllers, and to maintain a high
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level of security on your system. The *VRT option of the Start Remote Support
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(STRRMTSPT) command has more details.</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Remote Service Support Facility</h4><p>Allows IBM support
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diagnostic access to the Licensed Internal Code of the server.</p>
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<p>If a
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support person determines that this method is the best way to diagnose and
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fix your problem, you will be given detailed information about how to enable
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the connection.</p>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_tasks.htm" title="The purpose of this topic is to describe the different aspects of service and support that you can use to ensure that your server and applications are ready when you need them.">Service and support overview</a></div>
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</div>
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<div class="relinfo"><strong>Related information</strong><br />
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<div><a href="../rzaja/rzajagetstart.htm">Virtual private networking</a></div>
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<div><a href="../cl/strrmtspt.htm">Start remote support (STRRMTSPT) command</a></div>
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<div><a href="../rzatj/kickoff.htm">Universal connection</a></div>
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<div><a href="../rzaiy/rzaiygetstart.htm">Remote access services: PPP connections</a></div>
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<div><a href="../rzahj/rzahjovr.htm">APPC, APPN, and HPR</a></div>
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</div>
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</div>
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</body>
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</html>
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