90 lines
5.5 KiB
HTML
90 lines
5.5 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="iSeries problem handling overview" />
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<meta name="abstract" content="The i5/OS licensed program helps you manage problems for both user- and system-detected problems that occur on local and remote iSeries servers." />
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<meta name="description" content="The i5/OS licensed program helps you manage problems for both user- and system-detected problems that occur on local and remote iSeries servers." />
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<meta name="DC.subject" content="problem handling, overview, system-detected problems, system-detected problem, problem, system-detected, user-detected problems, user-detected problem, user-detected" />
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<meta name="keywords" content="problem handling, overview, system-detected problems, system-detected problem, problem, system-detected, user-detected problems, user-detected problem, user-detected" />
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<meta name="DC.Relation" scheme="URI" content="rbal1problem.htm" />
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<meta name="DC.Relation" scheme="URI" content="rbal1scprob.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>iSeries problem handling
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overview</title>
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</head>
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<body id="rbal1probover"><a name="rbal1probover"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1"><span class="keyword">iSeries</span> problem handling
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overview</h1>
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<div><p>The <span class="keyword">i5/OS™</span> licensed
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program helps you manage problems for both user- and system-detected problems
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that occur on local and remote <span class="keyword">iSeries™ server</span>s. </p>
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<p>Problem handling support includes:</p>
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<ul><li>Messages with initial problem handling information</li>
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<li>Automatic alerting of system-detected problems</li>
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<li>Integrated problem logging and tracking</li>
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<li>First failure data capture (FFDC) support</li>
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<li>Electronic customer support service requisition</li>
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<li>Electronic customer support, program temporary fix (PTF) requisition</li>
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</ul>
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<p>The <span class="keyword">iSeries server</span> and its attached
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devices are able to detect some types of problems. These are called <dfn class="term">system-detected
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problems</dfn>. When a problem is detected, several operations take place:
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</p>
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<ul><li>An entry in the Product Activity Log is created</li>
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<li>A problem record is created</li>
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<li>A message is sent to the QSYSOPR message queue</li>
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</ul>
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<p>Information is recorded in the error log and the problem record. When serious
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problems are detected, a spooled file of FFDC information is also created.
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The error log and the problem record might contain the following information:
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</p>
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<ul><li>Vital product data</li>
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<li>Configuration information</li>
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<li>Reference code</li>
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<li>The name of the associated device</li>
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<li>Additional failure information</li>
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</ul>
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<p><dfn class="term">User-detected</dfn> problems are usually related to program errors
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that can cause any of the following problems to occur: </p>
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<ul><li>Job problems</li>
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<li>Incorrect output</li>
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<li>Messages indicating a program failure</li>
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<li>Device failure not detected by the system</li>
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<li>Poor performance</li>
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</ul>
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<p>When a user detects a problem, no information is gathered by the server
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until problem analysis is run or you select the option to save information
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to help resolve a problem from the Operational Assistant USERHELP menu.</p>
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<p>The <span class="keyword">iSeries server</span> tracks both
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user- and system-detected problems using the problem log and problem manager.
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A problem state is maintained from when a problem is detected (OPENED) to
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when it is resolved (CLOSED) to assist you with tracking.</p>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rbal1problem.htm" title="When a problem occurs accessing a distributed relational database, it is the job of the administrator to determine the nature of the problem and whether it is a problem with the application or a problem with the local or remote system.">Troubleshooting</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rbal1scprob.htm" title="When a problem with a system or its communications occurs, a message is generated. System-detected problems are automatically entered into the problem log, where they can be viewed and analyzed.">System and communications problems</a></div>
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</div>
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</div>
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</body>
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</html>
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