80 lines
4.7 KiB
HTML
80 lines
4.7 KiB
HTML
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<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml" lang="en-US" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="dc.language" scheme="rfc1766" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<meta name="dc.date" scheme="iso8601" content="2005-09-06" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow"/>
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<title>Universal Connection</title>
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<link rel="stylesheet" type="text/css" href="ibmidwb.css" />
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<link rel="stylesheet" type="text/css" href="ic.css" />
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</head>
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<body>
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<a id="Top_Of_Page" name="Top_Of_Page"></a><!-- Java sync-link -->
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<script language = "Javascript" src = "../rzahg/synch.js" type="text/javascript"></script>
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<a name="kickoff"></a>
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<h1 id="kickoff">Universal Connection</h1>
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<p>Universal Connection allows you to control how your business
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connects to IBM® support services. Once connected, you can access a variety of customer
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support options as you need them. This software is Transmission Control Protocol/Internet
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Protocol (TCP/IP)-based, and you configure it through a wizard or command
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interface that allows you to choose how you connect to IBM. Your choices
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include the following:</p>
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<ul>
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<li>Direct dial-up through the AT®&T Global Network Services</li>
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<li>An existing Internet Service Provider (ISP) connection</li>
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<li>A direct LAN connection to the Internet</li>
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<li>A remote dial-up via the AT&T Global Network Services</li>
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<li>A remote Virtual Private Network (VPN) multi-hop connection</li>
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<li>An HTTP or Service and Support proxy connection</li></ul>
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<p>This flexibility lets you choose the most convenient solution for your
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organization, while still providing a secure connection. For most users, the
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Universal Connection option is the fastest and most convenient method of accessing
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electronic customer support.</p>
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<p>The Universal Connection wizard guides you through the steps
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to configure this connectivity. IBM uses this configuration when you allow
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the following applications to provide support, service, and system documentation:</p>
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<ul>
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<li>Electronic Customer Support</li>
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<li>Electronic Service Agent™</li>
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<li>Information Center Update</li></ul>
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<a name="wq1"></a>
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<div class="notetitle" id="wq1">Note:</div>
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<div class="notebody">You also can configure these profiles using CL Commands, including
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the GO SERVICE and CRTSRVCFG commands. See the <a href="../rbam6/rbam6clmain.htm">Control
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language (CL)</a> topic for details.</div><blockquote>
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<p><a href="conceptsintro.htm#conceptsintro"><span class="bold">Universal Connection concepts</span></a>
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<br />Learn more about firewall technologies and protocols
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used by the Universal Connection.</p>
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<p><span class="bold"><a href="beforestart.htm#beforestart">Plan for Universal Connection</a></span>
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<br /> The first step to successfully
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configuring a Universal Connection to IBM services is ensuring that you select a method of connecting
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to IBM from your server and fulfilling any required prerequisites.</p>
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<p><span class="bold"><a href="scenintro.htm#scenintro">Scenarios: Universal Connection</a></span>
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<br />Review
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these scenarios to become familiar with using the Universal Connection wizard and the steps involved
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in creating a Universal Connection.</p>
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<p><span class="bold"><a href="configureintro.htm#configureintro">Configure
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Universal Connection</a></span>
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<br />After planning for your Universal Connection and
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reviewing the scenarios, you can begin configuring it. This topic provides
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you with an overview of how to use the Universal Connection wizard and other related tasks that you
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need when you create a Universal Connection to IBM services.</p>
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<p><a href="troubleintro.htm#troubleintro"><span class="bold">Troubleshoot the Universal Connection wizard</span></a>
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<br />See
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this topic when you experience problems using the Universal Connection wizard.</p></blockquote>
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<a id="Bot_Of_Page" name="Bot_Of_Page"></a>
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</body>
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</html>
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