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<h1 class="topictitle1">Advanced troubleshooting tools</h1>
<div><p>You can use these advanced problem solving techniques to solve
complex problems. Most of these techniques require the collection of various
debugging information.</p>
<div class="p">The following advanced troubleshooting tools are typically
used at the request of your service provider. However, you should familiarize
yourself with these tools, then work with your service provider to maximize
the benefits of these tools.<div class="note"><span class="notetitle">Note:</span> If you are reporting your
TCP/IP problem to your service provider, you might be asked to provide a copy
of the configuration files used for TCP/IP processing or a copy of the integrated
file system (IFS) files. Use their instructions for sending the files to your
service provider.</div>
</div>
<p>To solve network problems by using the <span>i5/OS™</span> performance
tools, see the <a href="../rzahx/rzahx1.htm"><strong>Performance</strong></a> topic.</p>
</div>
<div>
<ul class="ullinks">
<li class="ulchildlink"><strong><a href="rzakuliclog.htm">Licensed Internal Code logs</a></strong><br />
Locate the Licensed Internal Code logs so that you can send the logs to your service provider for troubleshooting when requested.</li>
<li class="ulchildlink"><strong><a href="rzakutrcint.htm">Internal trace</a></strong><br />
Use this command to collect data to debug problems associated with the internal operation of the Licensed Internal Code.</li>
<li class="ulchildlink"><strong><a href="rzakuprodactiv.htm">Product activity log</a></strong><br />
Locate the product activity log and work with your service provider to determine why your IP packets are being discarded.</li>
<li class="ulchildlink"><strong><a href="rzakuiopdump.htm">IOP dump</a></strong><br />
Dump an IOP when requested by your service provider.</li>
<li class="ulchildlink"><strong><a href="rzakuprocdump.htm">Process or task dump</a></strong><br />
Dump a process or task when requested by your service provider.</li>
</ul>
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzakutools.htm" title="i5/OS offers several tools and techniques for troubleshooting TCP/IP on your server and the network.">Troubleshooting tools and techniques</a></div>
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