77 lines
5.0 KiB
HTML
77 lines
5.0 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Report problems: Overview" />
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<meta name="abstract" content="Use this information to learn what information you should gather about your problem, how to report and track problems, and how to send a service request." />
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<meta name="description" content="Use this information to learn what information you should gather about your problem, how to report and track problems, and how to send a service request." />
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<meta name="DC.Relation" scheme="URI" content="rzahbrtrbshoo1.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbgatherinfo.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahb_report.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbrpa.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahb_track.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<title>Report problems: Overview</title>
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</head>
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<body id="rzahbrparzahbrpb"><a name="rzahbrparzahbrpb"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Report problems: Overview</h1>
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<div><p>Use this information to learn what information you should gather
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about your problem, how to report and track problems, and how to send a service
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request.</p>
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<p>For problems with software or Licensed Internal Code, you should notify
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the IBM<sup>®</sup> service
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system of the failure and related symptoms. The problems that are detected
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by the server can be reported either manually or automatically.</p>
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<p>If a problem is new, a Problem Management Record (PMR) is
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created by the IBM service
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system. The PMR number is returned to your server. If your contract with IBM allows
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voice support (telephone), an IBM service center personnel will contact
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you if requested, and work with you to resolve the problem. If you do not
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have voice support, you can view the service center's response by using the
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Query Problem Status (QRYPRBSTS) command.</p>
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<p>When you report problems to your hardware service provider, you should
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provide as much information as you can about the problem so that they can
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resolve the problem quickly and efficiently.</p>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzahbgatherinfo.htm">Gather information with the problem summary form</a></strong><br />
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The problem summary form is used to record information displayed on the system unit control panel.</li>
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<li class="ulchildlink"><strong><a href="rzahb_report.htm">Contact IBM support</a></strong><br />
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This topic provides information that you can use to
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obtain services and support for your iSeries™ business computing system.</li>
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<li class="ulchildlink"><strong><a href="rzahbrpa.htm">Report problems detected by the system</a></strong><br />
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The system problem log allows you to display a list of all the problems recorded on the system.</li>
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<li class="ulchildlink"><strong><a href="rzahb_track.htm">Track problems</a></strong><br />
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You can use several methods to manage your reported problems.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbrtrbshoo1.htm" title="Use the Troubleshooting topic to help you understand, isolate, and resolve problems that you are having with your IBM eServer iSeries server and products.">Troubleshooting</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rzahbrtrbshmngprbsco.htm" title="Use this information to find out how your server manages problems.">How your server manages problems</a></div>
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<div><a href="rzahbrph.htm" title="To find the latest status of a reported problem.">Query problem status</a></div>
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</div>
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</div>
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</body>
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</html>
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