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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Troubleshoot IBM Survey Creator V1.0" />
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<meta name="abstract" content="Provides troubleshooting information on the IBM Survey Creator application." />
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<meta name="description" content="Provides troubleshooting information on the IBM Survey Creator application." />
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<meta name="DC.Relation" scheme="URI" content="surv.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="survts" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Troubleshoot IBM Survey Creator V1.0</title>
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</head>
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<body id="survts"><a name="survts"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Troubleshoot IBM Survey Creator V1.0</h1>
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<div><p>Provides troubleshooting information on the IBM<sup>®</sup> Survey Creator
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application.</p>
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<div class="section"><p>Before you begin to troubleshoot problems with the IBM Survey Creator
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V1.0 application, answer the following questions to help solve some common
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problems when using the application:</p>
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<ul><li>Are all of the product prerequisites installed? See <a href="../rzau4/wpinstallprereq.htm">Verify the prerequisites</a> in the <em>IBM Welcome
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Page V1.1</em> topic for more information.</li>
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<li>Is your LDAP server started?</li>
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<li>Is your IBM Welcome
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Page application started?</li>
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<li>Is your IBM Survey
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Creator application started?</li>
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<li>Is your application server started?</li>
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<li>Is your HTTP server started?</li>
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</ul>
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<p>Use the following information if you are still having problems with
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your application:</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Troubleshoot setup</h4>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" width="100%" frame="border" border="1" rules="rows"><thead align="left"><tr valign="top"><th align="left" valign="top" id="d0e63">Problem</th>
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<th align="left" valign="top" id="d0e65">Cause</th>
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<th align="left" valign="top" id="d0e67">Solution</th>
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</tr>
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</thead>
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<tbody><tr valign="top"><td align="left" valign="top" headers="d0e63 ">Your installation failed with the following message: ldap_search:
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Insufficient access</td>
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<td align="left" valign="top" headers="d0e65 ">You entered the wrong LDAP server administrator password.</td>
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<td align="left" valign="top" headers="d0e67 ">Obtain the correct password or reset the password.</td>
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</tr>
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<tr valign="top"><td align="left" valign="top" headers="d0e63 ">Your setup script failed with the following messages:
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<samp class="codeph">ldap_search: No such object Error 32 verifying LDAP settings</samp></td>
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<td align="left" valign="top" headers="d0e65 ">There might be a problem with the base DN not existing
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on the LDAP server.</td>
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<td align="left" valign="top" headers="d0e67 ">There might be a problem with the base LDAP server configuration.</td>
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</tr>
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<tr valign="top"><td align="left" valign="top" headers="d0e63 ">Product 5722-BZ1 is listed when the GO LICPGM command
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is run for a preinstalled and preconfigured <span class="keyword">iSeries™ server</span>,
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but the option to install the IBM Survey Creator 1.0 application does not
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show up when creating a new WebSphere<sup>®</sup> Application Server using the wizards
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of the Admin HTTP Server.</td>
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<td align="left" valign="top" headers="d0e65 ">IBM Survey Creator V1.0 is not installed on your server.</td>
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<td align="left" valign="top" headers="d0e67 ">Install the IBM Survey Creator V1.0 application. The initial
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offering of the IBM Survey Creator V1.0 application is being delivered
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as a PTF. The HTTP Server for <span class="keyword">i5/OS™</span> group
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PTF includes fixes for HTTP Server and other <span class="keyword">i5/OS</span> products
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such as IBM Telephone
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Directory V5.2 and IBM Welcome Page V1.1. To determine which group PTF you
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must obtain and install, see both: <ul><li> <a href="http://www.ibm.com/servers/eserver/iseries/software/http/services/service.htm" target="_blank">HTTP Server: PTFs and Support</a> <img src="www.gif" alt="Link outside Information Center" /> <p>(http://www.ibm.com/servers/<br />
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eserver/iseries/software/<br />
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http/services/service.htm)</p>
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</li>
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<li><a href="http://www.ibm.com/servers/eserver/iseries/software/bizapps/ptfs.html" target="_blank">IBM Business Solutions PTFs and Support</a> <img src="www.gif" alt="Link outside Information Center" /><p>(http://www.ibm.com/servers/<br />
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eserver/iseries/software/<br />
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bizapps/ptfs.html)</p>
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</li>
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</ul>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div class="section"><h4 class="sectiontitle">Troubleshoot authentication</h4>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" width="100%" frame="border" border="1" rules="rows"><thead align="left"><tr valign="top"><th align="left" valign="top" id="d0e155">Problem</th>
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<th align="left" valign="top" id="d0e157">Cause</th>
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<th align="left" valign="top" id="d0e159">Solution</th>
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</tr>
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</thead>
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<tbody><tr valign="top"><td align="left" valign="top" headers="d0e155 ">Log in fails</td>
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<td align="left" valign="top" headers="d0e157 ">In the application, user IDs and passwords must contain
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characters that map to the job CCSID that is used by the HTTP server. Otherwise,
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authentication fails.</td>
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<td align="left" valign="top" headers="d0e159 ">Make sure that your characters map to the job CCSID that
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is used by the HTTP server. To determine the job CCSID for the HTTP server,
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enter WRKACTJOB on the CL command line and select <span class="uicontrol">Display job definition
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attributes</span>. The HTTP server CCSID is determined by the HTTP server
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defaultFSCCSID directive. For more information, see <a href="../rzaty/itdnotice.htm">Notices and limitations</a>.</td>
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</tr>
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<tr valign="top"><td align="left" valign="top" headers="d0e155 ">URL fails or the application does not appear</td>
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<td align="left" valign="top" headers="d0e157 ">If you did not start the IBM Welcome Page application, the URL fails
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(<em>http://your.server.name:port/ibm-bizApps/welcome-home.do</em> or <em>http://your.server.name:port/ibm-bizApps/welcome-admin.do</em>).
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Problems also occur if you start the IBM Welcome Page application but do not start
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the IBM Survey
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Creator application. If the IBM Survey Creator application is not running,
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the Welcome Page application does not have links to it.</td>
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<td align="left" valign="top" headers="d0e159 ">Start the IBM Welcome Page application and the IBM Survey Creator
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application.</td>
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</tr>
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<tr valign="top"><td align="left" valign="top" headers="d0e155 ">Requests to the application fail</td>
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<td align="left" valign="top" headers="d0e157 ">If you used the internal HTTP server included with WebSphere Application
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Server to reference the IBM Survey Creator V1.0 application, certain requests to
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the application fail.</td>
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<td align="left" valign="top" headers="d0e159 ">You <span class="uicontrol">must</span> use the associated IBM HTTP
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server to reference the application. Security directives for LDAP server authentication
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are set up and required by the IBM Survey Creator application during the
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creation of a new application server instance. WebSphere Application Server's internal HTTP
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server is not set up with the necessary security directives, and certain requests
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to the application fail if the internal HTTP server is used. See <a href="survoverhttp.htm">Interaction
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with IBM HTTP
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server for <span class="keyword">i5/OS</span></a> for
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more information.</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div class="section"><h4 class="sectiontitle">Troubleshoot usage</h4>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" width="100%" frame="border" border="1" rules="rows"><thead align="left"><tr valign="top"><th align="left" valign="top" id="d0e250">Problem</th>
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<th align="left" valign="top" id="d0e252">Cause</th>
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<th align="left" valign="top" id="d0e254">Solution</th>
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</tr>
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</thead>
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<tbody><tr valign="top"><td align="left" valign="top" headers="d0e250 ">Missing link to the application</td>
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<td align="left" valign="top" headers="d0e252 ">The URL <em>http://your.server.name:port/ibm-bizApps/welcome/home.do</em> takes
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you to the entry point for IBM Business Solutions, including the IBM Survey Creator
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V1.0 application.</td>
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<td align="left" valign="top" headers="d0e254 ">If the link to the IBM Survey Creator V1.0 application is missing,
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check to ensure that both the IBM Welcome Page application and the IBM Survey Creator
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application are started.</td>
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</tr>
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<tr valign="top"><td align="left" valign="top" headers="d0e250 ">Object not found error</td>
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<td align="left" valign="top" headers="d0e252 ">If you receive a 404 - Object not found error in the IBM Survey
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Creator application, it might be because your plugin-cfg.xml file is corrupt.</td>
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<td align="left" valign="top" headers="d0e254 ">Perform the following steps to check this file and fix
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it, if necessary: <ol><li>Open the plugin-cfg.xml file, which is located at: <pre>/QIBM/UserData/.../config/
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cells/plugin-cfg.xml</pre>
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</li>
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<li>Check to see if the following virtual host specifications are in your
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file (assuming a virtual host of <em>default_host</em> and a port of <em>80</em>: <pre><VirtualHostGroup Name=
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"default_host">
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<VirtualHost Name=
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"80"/></pre>
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</li>
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<li>Check to see if the following URI affinity cookies are in your file: <pre><URI AffinityCookie=
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"JSESSIONID"
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Name="/bizApps/*"/>
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<URI AffinityCookie=
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"JSESSIONID"
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Name="/survey/*"></pre>
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</li>
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<li>If these specifications are not in your file, open the WebSphere Application
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Server administration console.</li>
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<li>Expand <span class="uicontrol">Environment</span>.</li>
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<li>Click <span class="uicontrol">Update WebServer plugin</span>.</li>
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<li>Click <span class="uicontrol">OK</span>.</li>
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<li>Stop and restart the application server.</li>
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<li>Stop and restart the HTTP server.</li>
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</ol>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div class="section"><h4 class="sectiontitle">Error logging and debugging</h4><ul><li><span class="uicontrol">Error logs</span><p>The application server has a variety
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of logs to which messages are written. For example, system message, which
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can be written by any application server component or application are written
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to general purpose logs such as the JAVA Virtual Machine (JVM) logs and the IBM Service
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logs. Other logs are very specific in nature and are scoped to a particular
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component or activity. For example, the HTTP Server plugin maintains a component-specific
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plugin log.</p>
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<p>The general purpose logs, such as JVM and IBM Service, are
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used to monitor the health of the application server and assist in troubleshooting.
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Troubleshooting for specific components might require additional log analysis,
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such as component or product specific log files.</p>
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</li>
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<li><span class="uicontrol">Trace statements</span> <p>Application trace statements
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can be enabled for the purpose of debugging problems. If problems persist,
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and you must call IBM Service for help, one of the first thing they might
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ask you for is a copy of the application's trace output. Trace statements
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are enabled through the administrative console of the WebSphere Application
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Server by enabling the trace service.</p>
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<p>The application does not need
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to be restarted after enabling the trace service. After enabling the trace
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service, recreate the problem. The trace statements should be written out
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to the trace log file. After capturing trace information for the recreated
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problem, disable the tracing service to prevent unwanted or extraneous information
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from written to the trace log file.</p>
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</li>
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<li><span class="uicontrol">LDAP and HTTP server trace</span><p>See the following
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information for details on LDAP and HTTP server trace:</p>
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<ul><li> <a href="../rzahy/rzahytsh-po.htm">Troubleshoot
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Directory Server</a></li>
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<li> <a href="../rzaie/rzaietrouble.htm">Troubleshoot
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HTTP server</a></li>
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</ul>
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</li>
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</ul>
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</div>
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<div class="section"><h4 class="sectiontitle">General troubleshooting information</h4><p>These resources
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provide general troubleshooting assistance.</p>
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<ul><li>For WebSphere Application
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Server - Express V5, see the associated <a href="../rzamy/50/trb/trb.htm">Troubleshooting</a> topic.</li>
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<li>For WebSphere Application
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Server - Express V5.1, see the associated <a href="../rzatz/51/trb/trb.htm">Troubleshooting</a> topic.</li>
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<li>For WebSphere Application
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Server - Express V6, see the associated <a href="http://publib.boulder.ibm.com/infocenter/wsdoc400/topic/com.ibm.websphere.iseries.doc/info/ae/ae/welc6toptroubleshooting.html" target="_blank">Troubleshooting</a> <img src="www.gif" alt="Link outside Information Center" /> topic.</li>
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<li>For WebSphere Application
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Server V5, see the associated <a href="http://publib.boulder.ibm.com/iseries/v1r1m0/websphere/ic2924/index.htm?info/rzaiz/50/trb/trb.htm" target="_blank"> Troubleshooting</a> topic.</li>
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<li>For WebSphere Application
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Server V5.1, see the associated <a href="http://publib.boulder.ibm.com/was400/51/english/index.htm?info/rzaiz/51/trb/trb.htm" target="_blank"> Troubleshooting</a> topic.</li>
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<li>For WebSphere Application
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Server V6, see the associated <a href="http://publib.boulder.ibm.com/infocenter/wsdoc400/topic/com.ibm.websphere.iseries.doc/info/ae/ae/welc6toptroubleshooting.html" target="_blank">Troubleshooting</a> <img src="www.gif" alt="Link outside Information Center" /> topic.</li>
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<li>Read the <a href="http://www.ibm.com/servers/eserver/iseries/software/websphere/wsappserver/express/docs/relnotesexp50.html" target="_blank">WebSphere Application Server - Express V5
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Release Notes</a> <img src="www.gif" alt="Link outside Information Center" /> </li>
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<li>Read the <a href="http://www.ibm.com/servers/eserver/iseries/software/websphere/wsappserver/express/docs/relnotesexp51.html" target="_blank">WebSphere Application Server - Express V5.1
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Release Notes</a> <img src="www.gif" alt="Link outside Information Center" /> </li>
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<li>Read the <a href="http://www.ibm.com/servers/eserver/iseries/software/websphere/wsappserver/docs/docws60.htm#ReleaseNotes" target="_blank">WebSphere Application Server - Express V6
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Release Notes</a> <img src="www.gif" alt="Link outside Information Center" /> </li>
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<li>Read the <a href="http://www.ibm.com/servers/eserver/iseries/software/websphere/wsappserver/express/docs/relnotesexp502.html" target="_blank">WebSphere Application Server V5 Release Notes</a> <img src="www.gif" alt="Link outside Information Center" /></li>
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<li>Read the <a href="http://publib.boulder.ibm.com/was400/docs/relnotes511.html" target="_blank">WebSphere Application Server V5.1 Release
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Notes</a> <img src="www.gif" alt="Link outside Information Center" /></li>
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<li>Read the <a href="http://www.ibm.com/servers/eserver/iseries/software/websphere/wsappserver/docs/docws60.htm#ReleaseNotes" target="_blank">WebSphere Application Server V6 Release Notes</a> <img src="www.gif" alt="Link outside Information Center" /></li>
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</ul>
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</div>
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</div>
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<div>
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<div class="parentlink"><strong>Parent topic:</strong> <a href="surv.htm" title="The IBM Survey Creator V1.0 application is a part of the IBM Business Solutions Version 1.0 (5722-BZ1) product.">IBM Survey Creator V1.0</a></div>
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