70 lines
4.2 KiB
HTML
70 lines
4.2 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Getting support" />
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<meta name="abstract" content="Review the statement of support for the XML Toolkit." />
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<meta name="description" content="Review the statement of support for the XML Toolkit." />
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<meta name="DC.Relation" scheme="URI" content="rzamjmain.htm" />
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<meta name="DC.Relation" scheme="URI" content="http://www.iseries.ibm.com" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzamjservice" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Getting support</title>
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</head>
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<body id="rzamjservice"><a name="rzamjservice"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Getting support</h1>
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<div><p>Review the statement of support for the XML Toolkit.</p>
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<p>Support services for the IBM<sup>®</sup> XML Toolkit for iSeries™ are provided under the typical
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terms and conditions for iSeries software products. Support services include
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program services, voice support, and consulting services. Use the online information
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provided at the iSeries Home
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Page under the topic Support for more information, or contact your local IBM representative.
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These terms and conditions include the following:</p>
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<ul><li>You may, at IBM direction,
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be required to obtain a more current level of the XML Toolkit for iSeries and
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move to a newer version of the XML parser, XSL transformer, XML Scripting,
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or Web Services Client for C++ 1.0 to receive Continued Program Services
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(CPS) support. </li>
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<li>Resolving defects with the XML Toolkit for iSeries parsers are supported under program
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services or voice support. Resolving application programming or debugging
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problems is supported under consulting services.</li>
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<li>XML Toolkit application programming interface (API) calls supported under
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consulting services unless:<ul><li>It is clearly an XML Toolkit API defect as demonstrated by recreation
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in a relatively simple program.</li>
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<li>It is a question that asks for documentation clarifications.</li>
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<li>It is a question about the location of samples or documentation.</li>
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</ul>
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</li>
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<li>All programming assistance is supported under consulting services. This
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includes the program samples that are provided in the XML Toolkit licensed
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program.</li>
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<li>If you believe that there is a potential defect in the XML Toolkit APIs,
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a simple program that demonstrates the error is required.</li>
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</ul>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzamjmain.htm" title="The XML Toolkit for iSeries (licensed program offering (LPO) 5733-XT1) is designed to provide key development enablement components, XML parsers, to assist in the use of XML for general application or business-to-business (B2B) solutions. The XSL transformer allows you to reformat or reorganize XML documents to other formats (for example, XML or HTML).">XML Toolkit for iSeries</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="http://www.iseries.ibm.com">iSeries Home Page</a></div>
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</div>
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</div>
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</body>
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</html>
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