81 lines
5.4 KiB
HTML
81 lines
5.4 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Troubleshoot service tools user IDs and passwords" />
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<meta name="abstract" content="Use this information to understand your options when you have problems with service tools user IDs and passwords. It also gives you information about reporting problems to a support center." />
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<meta name="description" content="Use this information to understand your options when you have problems with service tools user IDs and passwords. It also gives you information about reporting problems to a support center." />
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<meta name="DC.Relation" scheme="URI" content="rzamh1.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2003, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2003, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzamhtroubleshoot" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title> Troubleshoot service tools user IDs and passwords</title>
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</head>
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<body id="rzamhtroubleshoot"><a name="rzamhtroubleshoot"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1"> Troubleshoot service tools user IDs and passwords</h1>
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<div><p>Use this information to understand your options when you have problems
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with service tools user IDs and passwords. It also gives you information about
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reporting problems to a support center.</p>
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<div class="section"><h4 class="sectiontitle">Problem 1:</h4><p>You get an error that the password is
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not correct.</p>
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<p>Be sure the password is entered in the correct case. The
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passwords shipped for the IBM-supplied service tools user IDs are uppercase.
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If you have changed your password, but sure to enter the password using the
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same case as when the password was changed.</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Problem 2:</h4><p>You lost the password for the QSECOFR
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service tools user ID.</p>
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<p><a href="rzamhrecover.htm#rzamhrecover">Reset
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the password for the QSECOFR service tools user ID</a> using the <span class="cmdname">CHGDSTPWD</span> command.</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Problem 3:</h4><p><img src="./delta.gif" alt="Start of change" />Your QSECOFR service
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tools user ID has become disabled because of too many incorrect password attempts.
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You know the password, but have typed incorrect characters or typed it in
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lowercase.<img src="./deltaend.gif" alt="End of change" /></p>
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<p><img src="./delta.gif" alt="Start of change" />You can always sign on to DST with the QSECOFR
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service tools user ID, even if the password is disabled. You
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can sign on to DST and re-enable the password from there.<img src="./deltaend.gif" alt="End of change" /></p>
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</div>
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<div class="section"><h4 class="sectiontitle">Problem 4:</h4><p>You get the error <tt>Service tools user
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ID password cannot be changed</tt> when attempting to change the password
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for your service tools user ID using the Change Password display from <span class="cmdname">STRSST</span> or
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when using the <span class="apiname">QSYCHGDS</span> API.</p>
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<p>Your service tools user
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ID is the default and has expired and the password cannot be changed from <span class="cmdname">SST</span> or
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by using the <span class="apiname">QSYCHGDS</span> API. Use one of the following options:</p>
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</div>
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<div class="section"> <ul><li>Use another service tools ID with appropriate functional privileges to
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change your password. Then sign on and change your password to a value only
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you know.</li>
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<li><a href="rzamhaccessdst.htm#rzamhaccessdst">Access DST</a> to change
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your password.</li>
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<li>Use another service tools user ID with the appropriate functional privileges
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to access the Work with System Security option (from DST or SST) and change
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the setting of the <em>Allow a service tools user ID with a default and expired
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password to change its own password</em> setting to 1 (Yes). Change your password,
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and then have the setting changed back to option 2 (No).</li>
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</ul>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzamh1.htm" title="Service tools are used to configure, manage, and service your IBM eServer iSeries model 270 or 8xx or logical partitions. If you want to manage logical partitions on servers other than model 8xx, you must use the Hardware Management Console (HMC).">Service tools user IDs and passwords</a></div>
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</div>
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</div>
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</body>
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</html>
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