76 lines
4.9 KiB
HTML
76 lines
4.9 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Troubleshoot" />
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<meta name="abstract" content="This section provides links to troubleshooting information about common problems for network authentication service, Enterprise Identity Mapping (EIM), and IBM-supplied applications that support Kerberos authentication." />
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<meta name="description" content="This section provides links to troubleshooting information about common problems for network authentication service, Enterprise Identity Mapping (EIM), and IBM-supplied applications that support Kerberos authentication." />
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<meta name="DC.Relation" scheme="URI" content="rzakh000.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzakhcommonerr.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzakhapperr.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzakhadvtapitracetool.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzakhadvtpase.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Troubleshoot</title>
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</head>
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<body id="rzakhtrouble"><a name="rzakhtrouble"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Troubleshoot</h1>
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<div><p>This section provides links to troubleshooting information about
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common problems for network authentication service, Enterprise Identity Mapping
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(EIM), and IBM-supplied applications that support Kerberos authentication.</p>
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<ol><li>All <a href="rzakhplanwrkshts.htm#rzakhplanwrkshts">prerequisites</a> have
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been completed.</li>
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<li>Ensure that the user has a user profile on the iSeries™ and a principal on the Kerberos
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server. On the iSeries,
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verify the user exists by opening the Users and Groups in iSeries Navigator
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or using the <tt>WRKUSRPRF</tt> for a command line. On Windows<sup>®</sup> systems,
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verify the user exists by accessing the Active Directory Users and Computers
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folder.</li>
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<li>Check to see if the iSeries is contacting the Kerberos server by using
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the kinit command from Qshell Interpreter. If the kinit command fails,
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check to see if the i5/OS™ service principal has been registered on the
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Kerberos server. If it has not, you can <a href="rzakhdefineiseries.htm#rzakhdefineiseries">add
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the i5/OS principal</a> to
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the Kerberos server.</li>
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</ol>
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<p>For information about specific troubleshooting techniques, see the following
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topics:</p>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzakhcommonerr.htm">Network authentication service errors and recovery</a></strong><br />
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You may encounter these messages during the network authentication
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service wizard or when you are managing network authentication service properties
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in iSeries Navigator.</li>
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<li class="ulchildlink"><strong><a href="rzakhapperr.htm">Application connection problems and recovery</a></strong><br />
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You may encounter these messages when applications use network authentication service.</li>
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<li class="ulchildlink"><strong><a href="rzakhadvtapitracetool.htm">API trace tool</a></strong><br />
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You can set up the API trace tool to troubleshoot problems with Kerberos and Generic Security Services API calls.</li>
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<li class="ulchildlink"><strong><a href="rzakhadvtpase.htm">Troubleshoot Kerberos server in i5/OS PASE</a></strong><br />
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Troubleshoot Kerberos server in i5/OS PASE by accessing status and informational
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log files.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzakh000.htm" title="Network authentication service allows the iSeries server and several iSeries services, such as iSeries eServer Access for Windows, to use a Kerberos ticket as an optional replacement for a user name and password for authentication.">Network authentication service</a></div>
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</div>
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</div>
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</body>
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</html>
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