96 lines
6.7 KiB
HTML
96 lines
6.7 KiB
HTML
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<meta name="DC.Title" content="Troubleshoot Operations Console connections" />
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<meta name="abstract" content="Solve connection, authentication, and emulator problems when using Operations Console." />
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<meta name="description" content="Solve connection, authentication, and emulator problems when using Operations Console." />
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<meta name="DC.Relation" scheme="URI" content="rzajrtroubleconnection.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajrtroubleauth.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajrtroubleemulator.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajrtroublesrc.htm" />
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<meta name="DC.Identifier" content="troubleshooting" />
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title> Troubleshoot Operations Console connections</title>
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</head>
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<body id="troubleshooting"><a name="troubleshooting"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1"> Troubleshoot Operations Console connections</h1>
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<div><p>Solve connection, authentication, and emulator problems when using
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Operations Console.</p>
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<div class="section"><p>Problems can occur during an Operations Console session. The following
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topics are some solutions to common problems that are encountered during your
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initial setup and management of your configurations.</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Settings dialog window</h4><p>Operations Console has a
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built-in, hot-key-activated, settings dialog window that has special options
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used to help troubleshoot problems. The Settings window is activated by pressing
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and holding the <span class="uicontrol">Alt</span> and <span class="uicontrol">shift</span> keys
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then, press the <span class="uicontrol">s</span> key before releasing all three keys
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(<span class="uicontrol">ALT+Shift+s</span>). The options to split the log files
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can be very helpful to your service provider, especially if you have many
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connection configurations. Splitting the logs so each configuration has its
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own log makes it easier to find problems. When only one connection has a problem,
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activity in other connections aren't seen in the log. </p>
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</div>
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<div class="section"><p>It is highly suggested that the user not make any other changes
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or turn on any other functions without advice from your service provider.
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Improper use of the options on this window may cause unpredictable behavior
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on any or all configured connections.</p>
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</div>
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<div class="section"><p>There is also a hot-key-activated function to capture the screen
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data when the connection is not responding correctly. To capture the screen
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data, select the configuration and press <span class="uicontrol">Ctrl+C</span>. This
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will dump the contents of the last ten screen buffers (three screens of data)
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and the timestamp they were received into the connection log. This log can
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be used by support or development to see what the last updates to the emulator
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were. Activating this process a second time without changes to the screen
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will not produce any more data to the connection log.</p>
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</div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzajrtroublestatus.htm">Troubleshoot status messages</a></strong><br />
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If you encounter connection problems when connecting a console, Operations Console provides status messages to assist you in troubleshooting the connections.</li>
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<li class="ulchildlink"><strong><a href="rzajrtroubleconnection.htm">Troubleshoot connection problems</a></strong><br />
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When setting up your initial connection you may encounter problems connecting your Operations Console configuration.</li>
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<li class="ulchildlink"><strong><a href="rzajrtroubleauth.htm">Troubleshoot authentication problems</a></strong><br />
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When setting up your initial connection you may encounter authentication problems.</li>
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<li class="ulchildlink"><strong><a href="rzajrtroubleemulator.htm">Troubleshoot emulator problems</a></strong><br />
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When setting up your initial connection you may encounter emulator problems.</li>
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<li class="ulchildlink"><strong><a href="rzajrtroublesrc.htm">Troubleshoot system reference code (SRC) data</a></strong><br />
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Solutions to system reference code (SRC) data received on your server.</li>
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<li class="ulchildlink"><strong><a href="rzajrtroublecontrolpanels.htm">Troubleshoot remote control panel and virtual control panel problems</a></strong><br />
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When setting up your initial connection you may encounter problems accessing your control panels.</li>
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<li class="ulchildlink"><strong><a href="rzajrtroublewizard.htm">Troubleshoot configuration wizard problems</a></strong><br />
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Solutions to problems encountered while you are completing the Operations Console configuration wizard.</li>
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<li class="ulchildlink"><strong><a href="rzajrtroubleother.htm">Troubleshoot other Operations Console problems</a></strong><br />
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Problems with your Operations Console not covered in the other troubleshooting sections</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzajropconoverview.htm" title="Using iSeries Operations Console as a system console to access and administer your iSeries servers.">Operations Console</a></div>
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</div>
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</div>
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</body>
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</html>
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