62 lines
4.2 KiB
HTML
62 lines
4.2 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="task" />
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<meta name="DC.Title" content="Send a service request later" />
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<meta name="abstract" content="If you decide to send a service request later, select option 2 (Do not send service request) on the Select Reporting Option display. The status of the problem in the problem log changes to PREPARED." />
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<meta name="description" content="If you decide to send a service request later, select option 2 (Do not send service request) on the Select Reporting Option display. The status of the problem in the problem log changes to PREPARED." />
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<meta name="DC.Relation" scheme="URI" content="rzajiser.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzajirpd" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Send a service request later</title>
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</head>
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<body id="rzajirpd"><a name="rzajirpd"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Send a service request later</h1>
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<div><p>If you decide to send a service request later, select <span class="uicontrol">option
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2</span> (Do not send service request) on the Select Reporting Option
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display. The status of the problem in the problem log changes to PREPARED.</p>
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<div class="section"> <p>To submit a problem with PREPARED status, follow the directions
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in <a href="../rzahb/rzahbrpa.htm">Report problems
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detected by the system</a>. When the system reports the problem, the problem
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log entry is packaged as a service request. Then your server automatically
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dials the service provider system, and the system transmits the problem to
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the service provider.</p>
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<p><img src="./delta.gif" alt="Start of change" />To report all problems in the
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problem log that have a status of PREPARED, perform one of the following actions:<img src="./deltaend.gif" alt="End of change" /></p>
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</div>
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<ol><li><span>On the Work with Problems display, press F16 (Report prepared problems).</span></li>
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<li><span>On any command line, type SNDSRVRQS *PREPARED and press the Enter
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key.</span></li>
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</ol>
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<div class="section"><p>The connection to the service provider system ends when you receive
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a program temporary fix (PTF) or when your problem is opened for further investigation.
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The system changes the status of the problem to SENT or to ANSWERED in the
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problem log.</p>
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<div class="note"><span class="notetitle">Note:</span> Whenever you use electronic customer support, your server
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needs to dial out to the IBM<sup>®</sup> system. Remember to have the electronic customer
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support modem available and powered on.</div>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzajiser.htm" title="For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices.">Send service requests</a></div>
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</div>
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</div>
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</body>
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</html>
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