51 lines
3.0 KiB
HTML
51 lines
3.0 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Problem reporting" />
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<meta name="abstract" content="Your server can help you isolate the cause of system-detected hardware problems and some software problems." />
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<meta name="description" content="Your server can help you isolate the cause of system-detected hardware problems and some software problems." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_tasks.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzaji_problemreporting" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Problem reporting</title>
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</head>
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<body id="rzaji_problemreporting"><a name="rzaji_problemreporting"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Problem reporting</h1>
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<div><p>Your server can help you isolate the cause of system-detected hardware
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problems and some software problems.</p>
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<p>In these cases, your server communicates with the IBM<sup>®</sup> support database to help narrow down
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the cause of your problem based on the symptoms you are experiencing. Depending
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on the problem, any one of the following actions can result:</p>
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<ul><li>A fix can be sent to you, if one has already been identified </li>
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<li>A hardware part can be sent to you for you to install, if appropriate </li>
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<li>IBM support
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can call you to gather more information and help you perform further problem
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analysis </li>
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<li>IBM can
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send a service professional</li>
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</ul>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_tasks.htm" title="The purpose of this topic is to describe the different aspects of service and support that you can use to ensure that your server and applications are ready when you need them.">Service and support overview</a></div>
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</div>
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</div>
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</body>
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</html>
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