70 lines
5.2 KiB
HTML
70 lines
5.2 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Situations requiring the assistance of a service representative" />
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<meta name="abstract" content="Report server problems that require technical assistance from the Technical Support Center." />
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<meta name="description" content="Report server problems that require technical assistance from the Technical Support Center." />
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<meta name="DC.Relation" scheme="URI" content="rzaittroubleshootoverview.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaitmainstordump.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaitforcemsd.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaituseremote.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaitpowerdomain.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaitresetiop.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzaittscenter" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Situations requiring the assistance of a service representative</title>
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</head>
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<body id="rzaittscenter"><a name="rzaittscenter"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Situations requiring the assistance of a service representative</h1>
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<div><p>Report server problems that require technical assistance from the
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Technical Support Center.</p>
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<p>Some troubleshooting tasks on the server require the assistance of a customer
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support representative. These tasks are not common and are only performed
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if the support representative deems it necessary.</p>
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<p>To prevent loss of data and damage to hardware and to find a proper solution,
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contact your support representative before attempting any of the following
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tasks.</p>
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<p>If you have to perform any of these tasks on your server, immediately contact
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the <a href="http://www.ibm.com/eserver/iseries/support/" target="_blank">iSeries™ and AS/400<sup>®</sup> Technical
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Support Center</a> <img src="www.gif" alt="Link outside Information
Center" /> for further assistance.</p>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzaitmainstordump.htm">Perform main storage dumps on servers with logical partitions</a></strong><br />
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When the server has a failure, it may create a main storage dump. A main storage dump copies the contents of the server's memory to disk. It is an important tool for problem analysis. On a server with logical partitions, there are two types of failures that may cause main storage dumps: server failure and secondary partition failure.</li>
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<li class="ulchildlink"><strong><a href="rzaitforcemsd.htm">Forcing a main storage dump on servers with logical partitions</a></strong><br />
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When the server has a failure, it may create a main storage dump.
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A main storage dump copies the contents of the server's main storage to disk.
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It can be an important tool for problem analysis. When your server performs
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a main storage dump, <span class="uicontrol">contact your customer support representative.</span></li>
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<li class="ulchildlink"><strong><a href="rzaituseremote.htm">Using remote service with logical partitions</a></strong><br />
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Remote service is a way for a service representative to access your server through a modem.</li>
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<li class="ulchildlink"><strong><a href="rzaitpowerdomain.htm">Powering on and off a domain with logical partitions</a></strong><br />
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You can power off and power on a domain when a disk unit input/output processor (IOP) fails.</li>
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<li class="ulchildlink"><strong><a href="rzaitresetiop.htm">Resetting a disk unit IOP with logical partitions</a></strong><br />
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Use this function to initiate an I/O processor (IOP) dump and an IOP reset or an IOP reload.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaittroubleshootoverview.htm" title="Resolve logical partition errors efficiently using the troubleshooting advisor. You can also determine whether the server having problems has logical partitions so that you can more quickly find a solution.">Troubleshoot logical partitions</a></div>
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</div>
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</div>
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</body>
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</html>
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