64 lines
4.1 KiB
HTML
64 lines
4.1 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Materials required for reporting FTP problems" />
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<meta name="abstract" content="This topic describes the information that the IBM service representative might require to resolve an FTP problem." />
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<meta name="description" content="This topic describes the information that the IBM service representative might require to resolve an FTP problem." />
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<meta name="DC.Relation" scheme="URI" content="rzaiqlogserr.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaiqtraceclient.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaiqtraceserver.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzaiqreport" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Materials required for reporting FTP problems</title>
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</head>
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<body id="rzaiqreport"><a name="rzaiqreport"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Materials required for reporting FTP problems</h1>
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<div><p>This topic describes the information that the IBM<sup>®</sup> service representative
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might require to resolve an FTP problem.</p>
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<p>Any FTP problem reported to IBM should include the following information:</p>
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<ul><li>A communications trace from the time of the failure (Request TCP/IP data
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only) formatted twice: once for ASCII and once for EBCDIC.</li>
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<li>If the FTP client or server has logged software error data, submit the
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data. <div class="note"><span class="notetitle">Note:</span> The system value QSFWERRLOG must be set to *LOG for software error
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logging to take place. If an error occurs while QSFWERRLOG is set to *NOLOG,
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change the value to *LOG, try to re-create the error, and submit the logged
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software error data. If logged software error data is submitted, there is
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no need to perform a trace of FTP.</div>
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</li>
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<li>The QTCPIP and any FTP server or FTP client job logs.</li>
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<li>The FTP client and FTP server debug traces.</li>
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<li>For FTP client problems, a spool file containing the FTP client session
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(which can be obtained by hitting the print (F6) key in the FTP session).</li>
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<li>If data integrity is the problem, then the file, member, or library causing
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the problem should be sent in along with a copy of the description of the
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file, member, or library.</li>
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</ul>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaiqlogserr.htm" title="This topic provides basic troubleshooting techniques for problems that occur with the FTP server or FTP client.">Troubleshoot FTP</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rzaiqtraceclient.htm" title="You can use the DEBUG subcommand to track down problems on the FTP client.">Trace the FTP client</a></div>
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<div><a href="rzaiqtraceserver.htm" title="You can use the DBUG subcommand to track down problems on the FTP server.">Trace the FTP server</a></div>
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</div>
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</div>
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</body>
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</html>
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