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8.9 KiB
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151 lines
8.9 KiB
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<title>Troubleshoot certificate store and key database problems</title>
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<body id="rzahu6aa-troubledatabase"><a name="rzahu6aa-troubledatabase"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Troubleshoot certificate store and key database problems</h1>
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<div><div class="section"><p>Use the following table to find information to help you troubleshoot
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some of the more common certificate store and key database problems you may
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encounter while working with Digital Certificate Manager (DCM).</p>
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</div>
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<div class="section"><div class="p">
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" width="100%" frame="border" border="1" rules="all"><thead align="left"><tr><th valign="top" width="47.474747474747474%" id="d0e22"><span class="uicontrol">Problem</span></th>
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<th valign="top" width="52.52525252525253%" id="d0e25"><span class="uicontrol">Possible Solution</span></th>
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</tr>
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</thead>
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<tbody><tr><td valign="top" width="47.474747474747474%" headers="d0e22 ">The system has not found the key database, or has found
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it to be invalid.</td>
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<td valign="top" width="52.52525252525253%" headers="d0e25 ">Check your password and file name for typographical
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errors. Be sure that the path is included with the file name, including the
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leading forward slash.</td>
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</tr>
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<tr><td valign="top" width="47.474747474747474%" headers="d0e22 ">Key database creation failed or Create a Local CA creation
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fails.</td>
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<td valign="top" width="52.52525252525253%" headers="d0e25 ">Check for a file name conflict. The conflict may exist
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in a different file than the one for which you asked. DCM attempts to protect
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user data in the directories that it creates, even if those files keep DCM
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from successfully creating files when it needs to. <div class="p">Resolve this by copying
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all of the conflicting files to a different directory and, if possible, use
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DCM functions to delete the corresponding files. If you cannot use DCM to
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accomplish this, manually delete the files from the original integrated file
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system directory where they were conflicting with DCM. Ensure that you record
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exactly which files you move and where you move them. The copies allow you
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to recover the files if you find that you still need them. You need to create
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a new Local CA after moving the following files: <pre>/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.KDB
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.TEMP.KDB
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.RDB
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.STH
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.STH .OLD
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.KYR
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.POL
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.BAK
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.TEMP
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.STHBAK
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.TEMP.STH
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/CA.TXT
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/CA.BAK
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/CA.TMP
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.POLTMP
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/QIBM/USERDATA/ICSS/CERT/CERTAUTH/DEFAULT.POLBAK
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/QIBM/USERDATA/ICSS/CERT/DOWNLOAD/CERTAUTH/CA.CACRT
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/QIBM/USERDATA/ICSS/CERT/DOWNLOAD/CERTAUTH/CA.CATMP
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/QIBM/USERDATA/ICSS/CERT/DOWNLOAD/CERTAUTH/CA.CABAK
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/QIBM/USERDATA/ICSS/CERT/DOWNLOAD/CLIENT/*.USRCRT</pre>
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</div>
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<div class="p">You need
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to create a new *SYSTEM certificate store and system certificate after moving
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the following files: <pre>/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.KDB
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/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.BAK
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/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.RDB
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/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.STH
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/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.STH.OLD
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/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.STHBAK
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/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.TMP
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/QIBM/USERDATA/ICSS/CERT/SERVER/DEFAULT.TEMP.STH
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/QIBM/USERDATA/ICSS/CERT/SERVER/SRV.TMP
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/QIBM/USERDATA/ICSS/CERT/SERVER/SRV.BAK
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/QIBM/USERDATA/ICSS/CERT/SERVER/SRV.TXT
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/QIBM/USERDATA/ICSS/CERT/SERVER/SRV.SGN
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/QIBM/USERDATA/ICSS/CERT/SERVER/SGN.TMP
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/QIBM/USERDATA/ICSS/CERT/SERVER/SGN.BAK
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/QIBM/USERDATA/ICSS/CERT/SERVER/EXPSRV.TMP
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/QIBM/USERDATA/ICSS/CERT/SERVER/EXPSGN.TMP</pre>
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</div>
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</td>
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</tr>
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<tr><td valign="top" width="47.474747474747474%" headers="d0e22 "> </td>
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<td valign="top" width="52.52525252525253%" headers="d0e25 ">You may be missing a prerequisite licensed program (LPP)
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that DCM requires be installed. Check the list of <a href="rzahurzahureqdcmrequirements.htm#rzahureq_dcm_requirements">DCM
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prerequisites</a> and ensure that all licensed programs are installed properly.</td>
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</tr>
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<tr><td valign="top" width="47.474747474747474%" headers="d0e22 ">The system does not accept a CA text file that was transferred
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in binary mode from another system. It does accept the file when it is transferred
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in American National Standard Code for Information Interchange (ASCII).</td>
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<td valign="top" width="52.52525252525253%" headers="d0e25 ">Key rings and key databases are binary and, therefore,
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different. You must use File Transfer Protocol (FTP) in ASCII mode for CA
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text files and FTP in binary mode for binary files, such as files with these
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extensions: <samp class="codeph">.kdb</samp>, <samp class="codeph">.kyr</samp>, <samp class="codeph">.sth</samp>, <samp class="codeph">.rdb</samp>,
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and so forth.</td>
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</tr>
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<tr><td valign="top" width="47.474747474747474%" headers="d0e22 ">You cannot change the password of a key database. A
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certificate in the key database is no longer valid.</td>
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<td valign="top" width="52.52525252525253%" headers="d0e25 ">After verifying that an incorrect password is not the
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problem, find and delete the invalid certificate or certificates from the
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certificate store, and then try to change the password. If you have expired
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certificates in your certificate store, the expired certificates are no longer
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valid. Since the certificates are not valid, the password change function
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for the certificate store may not allow the password to be changed and the
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encryption process will not encrypt the private keys of the expired certificate.
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This keeps the password change from occurring, and the system may report that
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certificate store corruption is one of the reasons. You must remove the invalid
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(expired) certificates from the certificate store. </td>
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</tr>
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<tr><td valign="top" width="47.474747474747474%" headers="d0e22 ">You need to use certificates for an Internet user and
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therefore need to use validation lists, but DCM does not provide functions
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for validation lists.</td>
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<td valign="top" width="52.52525252525253%" headers="d0e25 ">Business partners who are writing applications to use
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validation lists must write their code to associate the validation list with
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their application as expected. They must also write the code that determines
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when the Internet user's identity is appropriately validated so that the certificate
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can be added to the validation list. Review the Information Center topic for
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the <a href="../apis/qsyaddvc.htm">QsyAddVldlCertificate</a> API.
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Consult the <a href="../rzaie/rzaiemain.htm">HTTP
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Server for iSeries™</a> documentation
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for help with configuring a secure HTTP server instance to use the validation
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list.</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahurzahu666dcmtroubleshooting.htm" title="Review this information to learn how to resolve some of the more common errors that you may experience when using DCM.">Troubleshoot DCM</a></div>
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</div>
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</div>
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</body>
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