102 lines
7.3 KiB
HTML
102 lines
7.3 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Problem analysis procedures" />
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<meta name="abstract" content="You can often solve problems that occur on your system with methodical analysis." />
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<meta name="description" content="You can often solve problems that occur on your system with methodical analysis." />
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<meta name="DC.Relation" scheme="URI" content="rzahbpa0.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbflowchart2.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbcollectsrc.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbsymptom.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbpowerprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbopsconsoleprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbcontrolpanelprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbiplprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbworkstationprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbtapeprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbdiskprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbcommunicationprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbhangprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbintermittentprocedure.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzahbvaryonprocedure.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzahbflowchart" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Problem analysis procedures</title>
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</head>
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<body id="rzahbflowchart"><a name="rzahbflowchart"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Problem analysis procedures</h1>
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<div><p>You can often solve problems that occur on your system with methodical
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analysis.</p>
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<p>If you do need the help of a hardware service provider, you will need to
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have as much information to offer that person as possible to help them resolve
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the problem quickly and accurately.</p>
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<div class="section"><h4 class="sectiontitle">Things to keep in mind while troubleshooting problems</h4><div class="p"> <ul><li>Has there been an external power outage or momentary power loss? </li>
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<li>Has the hardware configuration changed?</li>
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<li>Has system software been added?</li>
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<li>Have any new programs or program changes been recently installed?</li>
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</ul>
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</div>
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<div class="p">To make sure that your licensed programs and products have been
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correctly installed, use the Check Product Option (CHKPRDOPT) command. <ul><li>Have any system values changed?</li>
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<li>Has any system tuning been done?</li>
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</ul>
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</div>
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<p>After considering this information, you are ready to begin problem
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analysis. Go to Start problem analysis.</p>
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</div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzahbflowchart2.htm">Start problem analysis</a></strong><br />
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Follow this procedure to narrow down a problem you are having on your server, and to gather the necessary information to report the problem to your next level of support.</li>
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<li class="ulchildlink"><strong><a href="rzahbcollectsrc.htm">Collect system reference codes</a></strong><br />
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Record the system reference codes on the Problem summary form.</li>
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<li class="ulchildlink"><strong><a href="rzahbsymptom.htm">Symptom and recovery actions</a></strong><br />
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Use the problem-analysis symptom and recovery list to find the symptom you are experiencing and then perform the corresponding procedure.</li>
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<li class="ulchildlink"><strong><a href="rzahbpowerprocedure.htm">Recover from a system power problem</a></strong><br />
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Use this procedure to help resolve power problems.</li>
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<li class="ulchildlink"><strong><a href="rzahbopsconsoleprocedure.htm">Recover when the Operations Console remote control panel feature is not working correctly</a></strong><br />
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Use this procedure to help resolve problems when the Operations Console remote control feature is not working correctly.</li>
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<li class="ulchildlink"><strong><a href="rzahbcontrolpanelprocedure.htm">Recover when the control panel push buttons or lights are not working correctly</a></strong><br />
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Use this procedure to help resolve a problem when the control panel push buttons or lights are not working correctly.</li>
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<li class="ulchildlink"><strong><a href="rzahbiplprocedure.htm">Recover from IPL or system failures</a></strong><br />
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Use this procedure to help recover from IPL or system failures.</li>
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<li class="ulchildlink"><strong><a href="rzahbworkstationprocedure.htm">Recover from a workstation failure</a></strong><br />
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Use this procedure to recover from a workstation failure.</li>
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<li class="ulchildlink"><strong><a href="rzahbtapeprocedure.htm">Recover from a tape or optical device problem</a></strong><br />
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Use this procedure to help resolve tape or optical device problems.</li>
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<li class="ulchildlink"><strong><a href="rzahbdiskprocedure.htm">Recover from a disk or disk drive problem</a></strong><br />
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Use this procedure to help resolve disk or disk drive problems.</li>
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<li class="ulchildlink"><strong><a href="rzahbcommunicationprocedure.htm">Recover from a communications problem</a></strong><br />
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Use this procedure to help resolve problems with communications.</li>
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<li class="ulchildlink"><strong><a href="rzahbhangprocedure.htm">Recover from system hang or loop condition</a></strong><br />
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Use this procedure to help resolve system hang or loop conditions.</li>
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<li class="ulchildlink"><strong><a href="rzahbintermittentprocedure.htm">Recover from an intermittent problem</a></strong><br />
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Use this procedure to help resolve intermittent problems.</li>
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<li class="ulchildlink"><strong><a href="rzahbvaryonprocedure.htm">Recover when the console does not vary on</a></strong><br />
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Use this procedure to help resolve console vary-on problems.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbpa0.htm" title="Use this information to further analyze and handle problems, including a start problem analysis procedure that guides you through resolving the problem.">Analyze and handle problems</a></div>
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</div>
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</div>
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</body>
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</html>
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