137 lines
6.6 KiB
HTML
137 lines
6.6 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Contact IBM support" />
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<meta name="abstract" content="This topic provides information that you can use to obtain services and support for your iSeries business computing system." />
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<meta name="description" content="This topic provides information that you can use to obtain services and support for your iSeries business computing system." />
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<meta name="DC.Relation" scheme="URI" content="rzahbrparzahbrpb.htm" />
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<meta name="DC.Relation" scheme="URI" content="http://www.ibm.com/planetwide" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzahb_report" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Contact IBM support</title>
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</head>
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<body id="rzahb_report"><a name="rzahb_report"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Contact IBM support</h1>
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<div><p>This topic provides information that you can use to
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obtain services and support for your iSeries™ business computing system.</p>
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<div class="section"><p>In general, the term service includes repair of hardware, the
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ability to ask usage and defect questions about your software, and on-site
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and remote support for any system concerns though IBM<sup>®</sup> Services.</p>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="border" border="1" rules="all"><thead align="left"><tr><th valign="top" width="47.69230769230769%" id="d0e33">Type of problem</th>
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<th valign="top" width="52.307692307692314%" id="d0e35">Call</th>
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</tr>
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</thead>
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<tbody><tr><td valign="top" width="47.69230769230769%" headers="d0e33 "><ul><li>Advice</li>
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<li>Migrating</li>
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<li>"How to"</li>
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<li>Operating</li>
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<li>Configuring</li>
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<li>Ordering</li>
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<li>Performance</li>
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<li>General information</li>
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</ul>
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</td>
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<td valign="top" width="52.307692307692314%" headers="d0e35 "><ul><li>1–800–IBM-CALL (1–800–426–2255)</li>
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<li>1–800–IBM-4YOU (1–800–426–4968)</li>
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</ul>
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</td>
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</tr>
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<tr><td valign="top" width="47.69230769230769%" headers="d0e33 "><span class="uicontrol">Software:</span> <ul><li>Fix information</li>
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<li>Operating system problem</li>
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<li>IBM application
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program</li>
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<li>Loop, hang, or message</li>
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</ul>
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<div class="p"><span class="uicontrol">Hardware:</span> <ul><li>IBM system
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hardware broken</li>
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<li>Hardware system reference code (SRC)</li>
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<li>IBM input/output
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(I/O) problem</li>
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<li>Upgrade</li>
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</ul>
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</div>
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</td>
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<td valign="top" width="52.307692307692314%" headers="d0e35 ">1-800-IBM-SERV (1–800–426–7378)</td>
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</tr>
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</tbody>
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</table>
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</div>
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<p>When reporting suspected software problems, you need to provide
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the following information.</p>
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</div>
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<div class="section"><h4 class="sectiontitle">Contact information:</h4><div class="p">Send the following information
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about you and the system you are using: <ul><li>Name of person reporting the problem</li>
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<li>Mailing address</li>
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<li>Telephone number</li>
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<li>FAX number</li>
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<li>IBM customer
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number, if available</li>
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<li>Server type and serial number</li>
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</ul>
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</div>
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</div>
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<div class="section"><h4 class="sectiontitle">Problem description:</h4><div class="p">Include the following information
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when describing the problem you are experiencing with your system: <ul><li>The name of the software product you are using, including the version
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and release</li>
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<li>The cumulative PTF level of the system</li>
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<li>The problem symptom</li>
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<li>Message numbers, messages, and return codes associated with the problem</li>
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<li>A list of the steps needed to re-create the problem</li>
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<li> A list of any actions you have already taken</li>
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<li> A copy of the job log</li>
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</ul>
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</div>
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</div>
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<div class="section"><h4 class="sectiontitle">Additional information for communications problems:</h4><div class="p">If
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the problem you are experiencing is related to a communications error, include
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the following information: <ul><li>Identify all systems and locations involved in the problem </li>
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<li>Identify the communications method and connection used between the systems</li>
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<li>Collect messages from all systems that are involved in the problem </li>
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<li>Identify any recent changes or upgrades that have been made to any of
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the involved systems </li>
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</ul>
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</div>
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</div>
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<div class="section"><h4 class="sectiontitle">Additional information for iSeries Access problems:</h4><div class="p">If
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the problem you are experiencing is related to the iSeries Access products, provide the
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following additional information: <ul><li>All systems and locations involved in the problem</li>
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<li>The topology between iSeries and the client system</li>
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<li>The functions of iSeries Access that you are using</li>
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<li>All resources that are involved</li>
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<li>The operating system of the client system</li>
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<li>Any major applications that are affected by the problem</li>
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<li>Hardware attachments involved in the problem</li>
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<li>Any recent changes or upgrades to any involved system</li>
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<li>Any messages logged in QSYSOPR or on the client system</li>
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</ul>
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</div>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbrparzahbrpb.htm" title="Use this information to learn what information you should gather about your problem, how to report and track problems, and how to send a service request.">Report problems: Overview</a></div>
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</div>
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<div class="relref"><strong>Related reference</strong><br />
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<div><a href="http://www.ibm.com/planetwide" target="_blank">Directory of Worldwide Contacts</a></div>
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</div>
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</div>
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</body>
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</html>
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