80 lines
5.8 KiB
HTML
80 lines
5.8 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Get support for the IBM Developer Kit for Java" />
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<meta name="abstract" content="Support services for the IBM Developer Kit for Java are provided under the usual terms and conditions for iSeries software products. Support services include program services, voice support, and consulting services." />
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<meta name="description" content="Support services for the IBM Developer Kit for Java are provided under the usual terms and conditions for iSeries software products. Support services include program services, voice support, and consulting services." />
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<meta name="DC.Relation" scheme="URI" content="trouble.htm" />
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<meta name="DC.Relation" scheme="URI" content="limits.htm" />
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<meta name="DC.Relation" scheme="URI" content="findjob.htm" />
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<meta name="DC.Relation" scheme="URI" content="collect.htm" />
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<meta name="DC.Relation" scheme="URI" content="applyptfs.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="getsup" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Get support for the IBM Developer Kit for Java</title>
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</head>
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<body id="getsup"><a name="getsup"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Get support for the IBM Developer Kit for Java</h1>
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<div><p>Support services for the IBM<sup>®</sup> Developer Kit for Java™ are
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provided under the usual terms and conditions for iSeries™ software products. Support services
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include program services, voice support, and consulting services.</p>
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<p>Use the online information that is provided at <a href="http://www.ibm.com/eserver/iseries/" target="_blank">IBM iSeries Home Page</a> under the topic "Support"
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for more information. Use IBM Support Services for 5722-JV1 (IBM Developer
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Kit for Java). Or, contact your local IBM representative.</p>
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<p>You may, at IBM direction,
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be required to obtain a more current level of the IBM Developer Kit for Java to
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receive Continued Program Services. For more information, see <a href="multjdk.htm">Support
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for multiple Java Development Kits (JDKs)</a>.</p>
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<p>Resolving defects of the IBM Developer Kit for Java program are supported under program
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services or voice support. Resolving application programming or debugging
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issues are supported under consulting services.</p>
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<p>The IBM Developer
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Kit for Java application program interface (API) calls are supported
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under consulting services, unless:</p>
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<ol><li>It is clearly a Java API defect as demonstrated by re-creation
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in a relatively simple program.</li>
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<li>It is a question that asks for documentation clarification,</li>
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<li>It is a question about the location of samples or documentation.</li>
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</ol>
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<p>All programming assistance is supported under consulting services. This
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includes the program samples that are provided in the IBM Developer Kit for Java licensed
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program (LP) product. Additional samples may be available on the Internet
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at <a href="http://www.ibm.com/eserver/iseries/" target="_blank">IBM iSeries Home
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Page</a> on an unsupported basis.</p>
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<p>The IBM Developer
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Kit for Java LP provides information about solving problems.
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If you believe that there is a potential defect in the IBM Developer Kit for Java API,
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a simple program that demonstrates the error is required.</p>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="trouble.htm" title="This topic shows you how to find job logs and collect data for Java program analysis. This topic also provides information about program temporary fixes (PTFs) and getting support for IBM Developer Kit for Java.">Troubleshoot IBM Developer Kit for Java</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="limits.htm" title="This list identifies any known limitations, restrictions, or unique behaviors in the IBM Developer Kit for Java.">Limitations</a></div>
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<div><a href="applyptfs.htm" title="Beginning in i5/OS V5R4, you can use the Display Java Virtual Machine Jobs (DSPJVMJOB) CL command to manage your JVM jobs and apply PTFs while the system is active.">Apply program temporary fixes</a></div>
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</div>
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<div class="reltasks"><strong>Related tasks</strong><br />
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<div><a href="findjob.htm" title="Use the job log from the job that ran the Java command, and the batch immediate (BCI) job log where the Java program ran, to analyze causes of a Java failure. They both may contain important error information.">Find job logs for Java problem analysis</a></div>
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<div><a href="collect.htm" title="To collect data for an authorized program analysis report (APAR), follow these steps.">Collect data for Java problem analysis</a></div>
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</div>
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</div>
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</body>
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</html>
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