73 lines
4.3 KiB
HTML
73 lines
4.3 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Collect information" />
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<meta name="abstract" content="If you need to call the next level of support, have the following information ready to help speed up the problem analysis process." />
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<meta name="description" content="If you need to call the next level of support, have the following information ready to help speed up the problem analysis process." />
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<meta name="DC.Relation" scheme="URI" content="rzam4trblshtoptstg.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2004, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzam4collectinfo" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Collect information</title>
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</head>
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<body id="rzam4collectinfo"><a name="rzam4collectinfo"><!-- --></a>
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<img src="./delta.gif" alt="Start of change" /><!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Collect information</h1>
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<div><p>If you need to call the next level of support, have the following
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information ready to help speed up the problem analysis process.</p>
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<ul><li>Detailed description of problem, including each of the following items: <ol><li>Application that are running</li>
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<li>Wether the system or application is newly installed or has been running</li>
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<li>Can the problem be reproduced?</li>
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</ol>
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</li>
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<li>Type and model number of the dataservers</li>
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<li>Current PTF level</li>
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<li>Number of dataservers</li>
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<li>Number of volumes</li>
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</ul>
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<div class="section"><h4 class="sectiontitle">Other system commands</h4><p>The following system commands
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can help in gathering pertinent information for analyzing problems.</p>
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<ul><li>The Display Job Log (DSPJOBLOG) command shows commands and related messages
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for a job while it is still active and has not yet been written.</li>
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<li>Display Log (DSPLOG) command shows the system history log (QHST). The
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history log contains information about the operation of the system and the
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system status.</li>
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<li>The Trace Job (TRCJOB) command controls traces of program calls and returns
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that occur in the current program, or the job being serviced.</li>
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<li>The Start Service Job (STRSRVJOB) command starts the remote service operation
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for a specified job so that other service commands can be entered to service
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the specified job.</li>
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<li>The End Service Job (ENDSRVJOB) command ends the remote job service operation.
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This command stops the service operation that began when the Start Service
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Job (STRSRVJOB) command was entered.</li>
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<li>The Analyze Problem (ANZPRB) command allows you to analyze, create problem
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records for, or report problems that were not detected by the system. If the
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problem is valid, a fix can be supplied by matching the problem description
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to an already known problem for which a PTF exists, or an APAR can be created.</li>
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</ul>
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<p>See the <a href="../rzahg/rzahgicprog2.htm">Programming</a> topic
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for more information about system commands.</p>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzam4trblshtoptstg.htm" title="This topic provides information about solutions related to optical storage.">Troubleshoot optical storage</a></div>
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</div>
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</div>
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<img src="./deltaend.gif" alt="End of change" /></body>
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</html>
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