66 lines
3.8 KiB
HTML
66 lines
3.8 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Authentication problems" />
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<meta name="abstract" content="Two common authentication related problems and suggestions to correct the them." />
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<meta name="description" content="Two common authentication related problems and suggestions to correct the them." />
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<meta name="DC.Relation" scheme="URI" content="rzajrtroublecontrolpanels.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2000, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2000, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="authenticationprob" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Authentication problems</title>
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</head>
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<body id="authenticationprob"><a name="authenticationprob"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Authentication problems</h1>
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<div><p>Two common authentication related problems and suggestions to correct
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the them.</p>
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<div class="section"><ul><li>Failure to authenticate. <p>Error message: <tt class="sysout">The current access
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password entered is not valid. Please enter the valid access password</tt>.</p>
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<p>This
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message typically means that the access password you entered in the <span class="uicontrol">Service
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Device Sign-on</span> window is not the same as the password you entered
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in the <span class="uicontrol">Specify Access Password</span> window during the configuration
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wizard. Make sure that the <kbd class="userinput">caps lock</kbd> is not active
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and reenter the access password using the password you assigned, taking into
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account any case sensitivity you may have used.</p>
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</li>
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<li>Failure to connect the VCP. <p>Error message: <tt class="sysout">The PC service
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tools device ID password and the iSeries service tools device ID password
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do not match. Either the service tools device ID (name) is already in use
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or the passwords must be RESET on this PC and the iSeries</tt>.</p>
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<p>This
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indicates that the Service Tools Device ID password is incorrect.</p>
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<p>The
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Service Device ID password stored on the PC no longer matches the value stored
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on the server. In rare cases this password gets out of synchronization and
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you will need to reset the value back to the original default values on both
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the PC and the server. For instructions on how reset the password values,
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see:<a href="rzajrresynchrpa.htm#resynchrpa">Resynchronize the PC and
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service tools device ID password</a>.</p>
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</li>
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</ul>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzajrtroublecontrolpanels.htm" title="When setting up your initial connection you may encounter problems accessing your control panels.">Troubleshoot remote control panel and virtual control panel problems</a></div>
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</div>
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</div>
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</body>
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</html>
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