144 lines
10 KiB
HTML
144 lines
10 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Electronic Service Agent" />
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<meta name="abstract" content="Electronic Service Agent provides an automatic hardware problem-reporting function that helps predict and prevent hardware errors by early detection of potential problems, downloads fixes, and automatically submits problems to IBM when appropriate." />
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<meta name="description" content="Electronic Service Agent provides an automatic hardware problem-reporting function that helps predict and prevent hardware errors by early detection of potential problems, downloads fixes, and automatically submits problems to IBM when appropriate." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_overview.htm" />
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<meta name="DC.Relation" scheme="URI" content="pre_check.htm" />
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<meta name="DC.Relation" scheme="URI" content="activate_esa.htm" />
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<meta name="DC.Relation" scheme="URI" content="using_esa.htm" />
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<meta name="DC.Relation" scheme="URI" content="troubleshooting_esa.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_inventory.htm" />
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<meta name="DC.Relation" scheme="URI" content="crtsrvcfg_command.htm" />
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<meta name="DC.Relation" scheme="URI" content="../rzaih/rzaihmcinventory.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiext.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiextsptcfg.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiser.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_esa.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="service_agent" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Electronic
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Service Agent</title>
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</head>
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<body id="service_agent"><a name="service_agent"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Electronic
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Service Agent</h1>
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<div><p>Electronic
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Service Agent™ provides an automatic hardware problem-reporting function
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that helps predict and prevent hardware errors by early detection of potential
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problems, downloads fixes, and automatically submits problems to IBM<sup>®</sup> when appropriate.</p>
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<p><img src="./delta.gif" alt="Start of change" />Electronic Service Agent™ also provides
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an automatic software problem-reporting function. Supplemental system service
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information is sent to IBM and made available to IBM support centers to aid in problem resolution.
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The same service information is available to be viewed with prior registration
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of an IBM ID.<img src="./deltaend.gif" alt="End of change" /></p>
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<p>Electronic
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Service Agent is integrated into the operating system.</p>
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<div class="p">For more information about creating an IBM ID, registering your system, and viewing
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the service information you share with IBM, follow these steps: <ol><li>Go to the <a href="http://www.ibm.com/support/electronic" target="_blank">IBM Electronic Services news</a><img src="www.gif" alt="Link outside Information Center" /> Web
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site.</li>
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<li>Choose from the following options: <ol type="a"><li>To request an IBM ID, select <span class="uicontrol">Register</span>.</li>
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<li>To register your system, or to view the service information you share
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with IBM,
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select <span class="uicontrol">My Systems</span>.</li>
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</ol>
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</li>
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</ol>
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</div>
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<p><img src="./delta.gif" alt="Start of change" />Electronic Service Agent must be
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activated on each system and logical partition (LPAR).<img src="./deltaend.gif" alt="End of change" /></p>
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<p><img src="./delta.gif" alt="Start of change" />If you have other iSeries™ systems and <span class="keyword">i5/OS™</span> LPARs
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in your network running other releases of the operating system, Electronic
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Service Agent is available for installation on all releases of the operating
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system. For information about Electronic Service Agent for
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prior releases of the operating system, see the <a href="http://publib.boulder.ibm.com/isrvagt/sdsadoc.html" target="_blank">Online Publications</a><img src="www.gif" alt="Link outside Information Center" /> Web site.<img src="./deltaend.gif" alt="End of change" /></p>
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<div class="section"><p><img src="./delta.gif" alt="Start of change" />Electronic Service Agent has the
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following newly-added functions in IBM i5/OS V5R4:<img src="./deltaend.gif" alt="End of change" /></p>
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<p><strong>Problem reporting
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retry</strong>:</p>
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<p><img src="./delta.gif" alt="Start of change" />Retry capability for problem reporting is
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now controlled using the Electronic Service Agent attributes.<img src="./deltaend.gif" alt="End of change" /></p>
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<p><img src="./delta.gif" alt="Start of change" />The retry attributes are used for service requests that are
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placed automatically by Service Agent.<img src="./deltaend.gif" alt="End of change" /></p>
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<div class="p"><img src="./delta.gif" alt="Start of change" />The retry attributes
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are:<dl><dt class="dlterm">Retry</dt>
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<dd>This attribute determines whether and how service requests that are placed
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automatically by Service Agent are to be retried if an attempt fails.</dd>
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<dt class="dlterm">Frequency</dt>
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<dd>The frequency at which service requests are retried.</dd>
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<dt class="dlterm">Number of times to retry</dt>
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<dd>The number of times to try the service requests again.</dd>
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<dt class="dlterm">Notify users</dt>
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<dd>Determines whether Service Agent users are to receive a message when a
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retry occurs.</dd>
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</dl>
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<img src="./deltaend.gif" alt="End of change" /></div>
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<p><img src="./delta.gif" alt="Start of change" />You can set the retry attributes using <strong>GO
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SERVICE, Option 1, Change Service Agent attributes</strong>.<img src="./deltaend.gif" alt="End of change" /></p>
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<p><strong>Display problem
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reporting information and status</strong></p>
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<p><img src="./delta.gif" alt="Start of change" />To view the status of Service Agent’s problem-reporting activity,
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use <strong>GO SERVICE, Option 4, Display problem reporting information</strong>.<img src="./deltaend.gif" alt="End of change" /></p>
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<p><strong>Software
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problem reporting</strong></p>
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<p><img src="./delta.gif" alt="Start of change" />The Service Agent reports software
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problems detected by the i5/OS Service Monitor, which is a service function
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that is used to monitor the system for specific conditions. In addition to
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reporting the problems, the Service Agent automatically sends
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the primary problem documentation to IBM. Secondary documentation can be
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manually sent to IBM using the SERVICE menu command.<img src="./deltaend.gif" alt="End of change" /></p>
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</div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="pre_check.htm">Pre-activation checklist</a></strong><br />
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Use this checklist to help plan for Electronic Service Agent activation
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and to verify that you have completed all the preparation tasks.</li>
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<li class="ulchildlink"><strong><a href="activate_esa.htm">Activate Electronic Service Agent</a></strong><br />
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Learn how to activate Electronic Service Agent.</li>
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<li class="ulchildlink"><strong><a href="using_esa.htm">Use Electronic Service Agent</a></strong><br />
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Learn about Electronic Service Agent operations and expected Electronic Service Agent activity on your system.</li>
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<li class="ulchildlink"><strong><a href="troubleshooting_esa.htm">Troubleshoot Electronic Service Agent</a></strong><br />
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Learn about general problem determination information for Electronic
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Service Agent including how to generate the documentation or traces.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_overview.htm" title="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use.">Customer service and support</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rzaji_inventory.htm" title="You can use iSeries Navigator on your server to collect and manage various inventories on a regular basis, and store the data on a designated central system.">Inventory</a></div>
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<div><a href="crtsrvcfg_command.htm" title="Learn about how you can use the CL commands to create your connection to IBM.">Use the CL commands</a></div>
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</div>
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<div class="reltasks"><strong>Related tasks</strong><br />
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<div><a href="rzajiextsptcfg.htm" title="Learn about how you can configure Extreme Support to use the Electronic Service Agent for iSeries function in iSeries Navigator.">Configure Extreme Support</a></div>
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</div>
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<div class="relref"><strong>Related reference</strong><br />
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<div><a href="rzajiext.htm" title="iSeries Extreme Support is part of the IBM eServer Technical Support Advantage, which is IBM's comprehensive technical service and support for IBM Systems.">Extreme Support</a></div>
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<div><a href="rzajiser.htm" title="For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices.">Send service requests</a></div>
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<div><a href="rzaji_esa.htm" title="Electronic Service Agent is integrated into the operating system.">Configure Electronic Service Agent</a></div>
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</div>
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<div class="relinfo"><strong>Related information</strong><br />
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<div><a href="../rzaih/rzaihmcinventory.htm">Working with inventory</a></div>
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</div>
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</div>
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</body>
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</html>
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