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<title>Create Problem Log Entry (QsxCreateProblemLogEntry) API</title>
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<h2>Create Problem Log Entry (QsxCreateProblemLogEntry) API</h2>
<div class="box" style="width: 80%;">
<br>
&nbsp;&nbsp;Required Parameter Group:<br>
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<br>
<table width="100%">
<tr>
<td align="center" valign="top" width="10%">1</td>
<td align="left" valign="top" width="50%">Handle</td>
<td align="left" valign="top" width="20%">Input</td>
<td align="left" valign="top" width="20%">Binary(4)</td>
</tr>
<tr>
<td align="center" valign="top">2</td>
<td align="left" valign="top">Problem log ID</td>
<td align="left" valign="top">Output</td>
<td align="left" valign="top">Char(40)</td>
</tr>
<tr>
<td align="center" valign="top">3</td>
<td align="left" valign="top">Key structures</td>
<td align="left" valign="top">Input</td>
<td align="left" valign="top">Array of Pointers</td>
</tr>
<tr>
<td align="center" valign="top">4</td>
<td align="left" valign="top">Number of keys</td>
<td align="left" valign="top">Input</td>
<td align="left" valign="top">Binary(4)</td>
</tr>
<tr>
<td align="center" valign="top">5</td>
<td align="left" valign="top">Error Code</td>
<td align="left" valign="top">I/O</td>
<td align="left" valign="top">Char(*)</td>
</tr>
</table>
<br>
&nbsp;&nbsp;Service Program Name: QSXSRVPL<br>
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<br>
&nbsp;&nbsp;Default Public Authority: *USE<br>
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<br>
&nbsp;&nbsp;Threadsafe: No<br>
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<br>
</div>
<p>The Create Problem Log Entry (QsxCreateProblemLogEntry) API creates a
problem log entry and adds the information provided to the problem log files
using keys. Key 1 (problem log ID) is returned to the user that is required for
other API operations.</p>
<p>The API allows a problem to be created with a status of OPENED, READY, or
PREPARED. The difference to the user is that the amount of data increases as
the problem goes from OPENED to PREPARED.</p>
<p>The types of problems that may be created are:</p>
<ul>
<li>Machine-detected (problem type 1)</li>
<li>User-perceived (problem type 2)</li>
<li>PTF orders (problem type 3)</li>
<li>User-perceived remote hardware or software problems (problem type 4)</li>
<li>Application-detected (problem type 5)</li>
<li>Client machine-detected (problem type 6)</li>
<li>Client user-detected (problem type 7)</li>
<li>User-created general (problem type 8)</li>
</ul>
<p>The keys provided to create a problem are checked for validity and
applicability to the problem log entry in two ways:</p>
<ul>
<li>Applicability of the type</li>
<li>Applicability of the field</li>
</ul>
<p>The fields are checked to verify that they are not null. Some keys allow the
user to control them (key control). Keys without "key control" support require
all fields to be filled. Fields not flagged are ignored.(The existence of the
data is verified; NOT whether or not the data is valid. The problem log APIs do
not check the validity of the data.) Operations that are unsupported or not
valid, such as creating a problem in SENT status or not providing all dependent
keys, result in a diagnostic message for each infraction found and an exception
or an error notification defining it.</p>
<p>The key fields are checked before the problem log entry is created and an
error is signalled if any required key fields are null.</p>
<p>If the maximum number of problem log entries has been reached for this
particular date (99999), CPF392F E is signaled.</p>
<br>
<h3>Authorities and Locks</h3>
<dl>
<dt><em>API Public Authority</em></dt>
<dd>*USE</dd>
</dl>
<br>
<h3>Required Parameter Group</h3>
<dl>
<dt><strong>Handle</strong></dt>
<dd>INPUT; BINARY(4)
<p>An identifier that associates the problem log services started by the Start
Problem Log Services API.</p>
</dd>
<dt><strong>Key 1 (problem log ID)</strong></dt>
<dd>OUTPUT: CHAR(40)
<p>This parameter contains the problem log identifier after the problem is
created. If this parameter is omitted, no problem log ID is returned.</p>
</dd>
<dt><strong>Key structures</strong></dt>
<dd>INPUT; ARRAY of POINTERS
<p>An array of pointers that has the address of each key that contains data to
be written into the problem log. The number of pointers passed in the array
must equal the value passed by parameter 4, Number of keys.</p>
</dd>
<dt><strong>Number of keys</strong></dt>
<dd>INPUT; BINARY(4)
<p>Defines the number of keys that are being passed to the API.</p>
</dd>
<dt><strong>Error code</strong></dt>
<dd>I/O; CHAR(*)
<p>The structure in which to return error information. For the format of the
structure, see <a href="../apiref/error.htm#hdrerrcod">Error Code Parameter</a>.</p>
</dd>
</dl>
<br>
<h3>Format of the Keys</h3>
<p>See <a href="pmkeygroups.htm">Key Groups for Problem Log APIs</a> for a
description of the keys.</p>
<br>
<h3><a name="HDRCRTRULE">Rules for Key Usage</a></h3>
<p>To create a problem log entry, specific data is required. The amount of data
varies depending on the status of the problem log. This section defines the
data required for each problem type for statuses OPENED and READY. Problems in
OPENED or READY status may be amplified with the status of PREPARED. The
supplemental data required for this is defined once and is applicable to either
OPENED or READY.</p>
<br>
<h4>General Keys For Problem Log Entry Data</h4>
<p>The minimum key data for all problems types is:</p>
<ul>
<li>Key 1 (problem log ID)
<p>This key must contain one of the following:</p>
<ul>
<li>Problem log identifier if the problem was created on another system</li>
<li>The value "*LOCAL" to indicate that the problem is a local one.</li>
</ul>
<br>
</li>
<li>Key 2 (problem type)
<p>This defines the type of problem log entry being created.</p>
</li>
<li>Key 3 (problem status)
<p>Defines the status to which the entry will be set. Three values are
allowed:</p>
<ul>
<li>OPENED. Create a problem in OPENED status.</li>
<li>READY. Create a problem in READY status.</li>
<li>PREPARED. Create a problem in READY or OPENED status and add supplemental
data required for PREPARED status.</li>
</ul>
<br>
</li>
<li>Key 5 (problem origin system)
<ul>
<li>Required if key 1 (problem log ID) is not *LOCAL.</li>
<li>Prohibited if key 1 (problem log ID) is *LOCAL.</li>
</ul>
<br>
</li>
<li>Key 6 (operational data)
<ul>
<li>If key 1 (problem log ID) is *LOCAL, the Received from system field is
prohibited. If it is not *LOCAL, the Received from system field is
required.</li>
<li>If key 3 (problem status) indicates the problem is to be in PREPARED status
the Prepared for system field is required otherwise it is prohibited.</li>
<li>The Date and time added field is automatically added by the API.</li>
<li>The Date and time closed field is automatically added when the problem is
closed.</li>
</ul>
<br>
</li>
<li>Key 1002 (problem description message) or key 3001 (text entry), type 1.
<p>Either or both are acceptable. Key 3001 is used if both are supplied. When
both key 1002 and key 3001 are added, only key 3001 is available through the
command interface, but both key 1002 and key 3001 can be retrieved through
APIs. When the problem type is machine detected, key 1002 is required.</p>
</li>
<li>Key 5001 (contact information)
<p>Required if key 1 (problem log ID) is not *LOCAL. Used to enter contact data
for the remote system.</p>
</li>
<li>Key 6001 (history information)
<p>This information defines the type of create action. One or more history
entries are allowed. At least one event is required.</p>
</li>
</ul>
<p>In addition, the following information is needed based on the problem
type.</p>
<h4>Keys for Creating Problem Type 1</h4>
<p>Machine detected problems (problem type 1) use the following keys:</p>
<p>Data for OPENED status are:</p>
<ul>
<li>Key 1002 (problem description message)
<p>Required.</p>
</li>
<li>Key 1003 (problem creation data)
<p>Required.</p>
</li>
<li>Key 1005 (failing device)
<p>Required to define the device and/or code that is failing.</p>
</li>
<li>Keys 2001-2009 (FRU entries)
<p>At least one key of the range 2001 to 2009 is required. The keys may be
provided in any order but will be stored in probability of fix order, with the
highest probability FRU record being stored first and the least probability FRU
record being stored last.</p>
</li>
<li>Keys 4001 and 4002 (supporting data)
<p>Optional. Used to define the supporting data that will be associated with
the problem. Multiple entries are allowed.</p>
</li>
</ul>
<ul>
<li>Data for READY status are:</li>
</ul>
<p>Post analysis data must be added to a machine detected problem to achieve
READY status. This data is in addition to the data added to achieve OPENED
status. Data for READY status are:</p>
<ul>
<li>Key 1004 (reporting device)
<p>Defines the machine that will be reported to a service provider as the
failing machine.</p>
</li>
<li>Key 1005 (failing device) This provides a description of the resource that
caused the problem.</li>
<li>Key 1006 (reporting code)
<p>Defines the program/product that is failing. This is required if the highest
probability FRU is key 2002 (code FRU type).</p>
</li>
<li>Key 1007 (problem analysis data)
<p>Required</p>
</li>
<li>Key 1010 (symptom string)
<p>Required</p>
</li>
<li>Keys 2001-2009 (FRU entries)
<p>At least one key of the range 2001 to 2009 is required. The keys may be
provided in any order but will be stored in probability of fix order, with the
highest probability FRU record being stored first and the least probability FRU
record being stored last.</p>
</li>
</ul>
<br>
<h4>Keys for Creating Problem Type 2</h4>
<p>User-perceived hardware or software problems (problem type 2) can be created
in READY and READY - PREPARED status only. These problems require data similar
to machine-detected problems (problem type 1) with the following
exceptions:</p>
<ul>
<li>Key group 2000 (FRU records) is prohibited.</li>
<li>Key group 3000 (problem type 1) is required if 1002 is not used.</li>
</ul>
<br>
<h4>Keys for Creating Problem Type 3</h4>
<p>PTF orders (problem type 3) are created in READY and READY - PREPARED status
only and use the following:</p>
<ul>
<li>Key group 1000 (problem description entries), except key 1002 (problem
description message), is prohibited.</li>
<li>Key group 2000 (FRU records) is prohibited.</li>
<li>Key group 4000 (supported data records) is prohibited.</li>
<li>Key 1011 is optional.</li>
<li>Key group 7001 is required.</li>
</ul>
<br>
<h4>Keys for Creating Problem Type 4</h4>
<p>User-perceived remote hardware or software problems (problem type 4) can be
created in READY and READY - PREPARED status only. These problems require data
similar to machine-detected problems (problem type 1) with the following
exceptions:</p>
<ul>
<li>Key group 2000 (FRU records) is prohibited.</li>
<li>Key group 4000 (supported data records) is prohibited.</li>
</ul>
<br>
<h4>Keys for Creating Problem Type 5</h4>
<p>Application detected problems (problem type 5) are used to enter problems
automatically detected during the execution of a program. They can be created
in READY and PREPARED status only. These problems require data similar to
machine-detected problems (problem type 1) with the following exceptions:</p>
<ul>
<li>Key group 2000 (FRU records) is optional.
<p>If key group 2000 (FRU records) is specified only key 2002 (code FRU type)
is permitted.</p>
</li>
<li>Key group 4000 (supported data records) is optional.
<p>Key group 4000 (supported data records) may be used to identify APAR data
that is associated with the problem.</p>
</li>
</ul>
<br>
<h4>Keys for Creating Problem Types 6 and 7</h4>
<p>Client machine-detected (problem type 6) and user-created (problem type 7)
problems are used to create problem log entries for an attached client. These
problems are generated in the READY status. The data requirements are:</p>
<ul>
<li>Key 1012 is required and must be LOGONLY on the Add Problem Log Entry
API.</li>
<li>Key 1013 is required.</li>
<li>Key 1003 (problem creation data)</li>
<li>Key 1010</li>
<li>Keys 1001, 1002, 1003</li>
<li>Keys 4001 and 4002 are optional</li>
<li>Key 3001 (text entry) is optional</li>
<li>Key 6001 (history information) is optional</li>
</ul>
<br>
<h4>Keys for Creating Problem Type 8</h4>
<p>User-created general problems (problem type 8) are used to add data of a
general nature, that is not applicable to the types already defined. The entry
can be created in READY and READY - PREPARED status only. The data requirements
are:</p>
<ul>
<li>Key group 1000 (problem description entries) is prohibited.</li>
<li>Key 1002 (problem description message) can be used to create text for the
problem description of the message.</li>
<li>Key 3001 (text entry) type 2 is required to provide a detailed description
of the problem.
<p>Key group 4000 (supported data records) can be used to identify data that is
associated with the problem.</p>
</li>
</ul>
<br>
<h4><a name="HDRPREPARE">Data for PREPARED Status</a></h4>
<p>The supplemental data needed to move a problem from OPENED or READY status
to PREPARED status are:</p>
<ul>
<li>Key 6 (operational data)</li>
<li>Key control</li>
<li>Prepared for system
<p>Required to define the system that this problem will be sent to.</p>
</li>
<li>Key 1001 (problem severity)</li>
<li>Optional. Default is none.</li>
<li>Ignored for PTF Order (problem type 3).</li>
<li>Key 1011 (PTF media selection)
<p>Optional. Default is the contact data base. Typically this is the tape
device type and model or a description of the media type on which PTFs are
delivered if the distribution size exceeds a predefined transmit size
limit.</p>
</li>
<li>Key 5001 (contact information)
<p>Optional. Used to override local service contact information.</p>
</li>
</ul>
<br>
<h3>Error Messages</h3>
<table width="100%" cellpadding="5">
<!-- cols="15 85" -->
<tr>
<th align="left" valign="top">Message ID</th>
<th align="left" valign="top">Error Message Text</th>
</tr>
<tr>
<td width="15%" valign="top">CPF3C1E E</td>
<td width="85%" valign="top">Required parameter &amp;1 omitted.</td>
</tr>
<tr>
<td align="left" valign="top">CPF3C90 E</td>
<td align="left" valign="top">Literal value cannot be changed.</td>
</tr>
<tr>
<td align="left" valign="top">CPF3CF1 E</td>
<td align="left" valign="top">Error code parameter not valid.</td>
</tr>
<tr>
<td align="left" valign="top">CPF3CF2 E</td>
<td align="left" valign="top">Error(s) occurred during running of &amp;1
API.</td>
</tr>
<tr>
<td align="left" valign="top">CPF7AAB E</td>
<td align="left" valign="top">Problem &amp;1 not found.</td>
</tr>
<tr>
<td align="left" valign="top">CPF3C4D D</td>
<td align="left" valign="top">Length &amp;1 for key &amp;2 not valid.</td>
</tr>
<tr>
<td align="left" valign="top">CPF3C82 D</td>
<td align="left" valign="top">Key &amp;1 not valid for API &amp;2.</td>
</tr>
<tr>
<td align="left" valign="top">CPF3C86 D</td>
<td align="left" valign="top">Required key &amp;1 not specified.</td>
</tr>
<tr>
<td align="left" valign="top">CPD7A82 D</td>
<td align="left" valign="top">Value not valid for key &amp;1. (char
string)</td>
</tr>
<tr>
<td align="left" valign="top">CPD7A83 D</td>
<td align="left" valign="top">Value not valid for key &amp;1. (integer)</td>
</tr>
<tr>
<td align="left" valign="top">CPD7A87 D</td>
<td align="left" valign="top">Key &amp;1 may be added only once.</td>
</tr>
<tr>
<td align="left" valign="top">CPD7A88 D</td>
<td align="left" valign="top">Incorrect DBCS field format found.</td>
</tr>
<tr>
<td align="left" valign="top">CPD7A8A D</td>
<td align="left" valign="top">Key value &amp;1 is not valid.</td>
</tr>
<tr>
<td align="left" valign="top">CPD7A8B D</td>
<td align="left" valign="top">Length of data not valid.</td>
</tr>
<tr>
<td align="left" valign="top">CPF7A89 E</td>
<td align="left" valign="top">Incorrect handle for this activation.</td>
</tr>
<tr>
<td align="left" valign="top">CPF7A8A E</td>
<td align="left" valign="top">Problem log services not started.</td>
</tr>
<tr>
<td align="left" valign="top">CPF7AA7 E</td>
<td align="left" valign="top">Problem &amp;1 not found.</td>
</tr>
<tr>
<td align="left" valign="top">CPF9821 E</td>
<td align="left" valign="top">Not authorized to program &amp;1 in library
&amp;2.</td>
</tr>
<tr>
<td align="left" valign="top">CPF9872 E</td>
<td align="left" valign="top">Program or service program &amp;1 in library
&amp;2 ended. Reason code &amp;3.</td>
</tr>
<tr>
<td align="left" valign="top">CPFA320 E</td>
<td align="left" valign="top">Pointer parameter is null.</td>
</tr>
</table>
<br>
<hr>
API introduced: V3R1
<hr>
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<tr align="center">
<td valign="middle" align="center"><a href="#top_of_page">Top</a> | <a href=
"pm1.htm">Problem Management API list</a><br>
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