135 lines
8.8 KiB
HTML
135 lines
8.8 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2005" />
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<meta name="DC.rights.owner" content="(C) Copyright IBM Corporation 2005" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="task" />
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<meta name="DC.Title" content="Troubleshoot the CIM server" />
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<meta name="abstract" content="Use this information to troubleshoot the CIM server." />
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<meta name="description" content="Use this information to troubleshoot the CIM server." />
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<meta name="DC.Relation" scheme="URI" content="rzatlkickoff.htm" />
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<meta name="DC.Relation" scheme="URI" content="http://www.openssl.org/docs" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzatltrouble" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Troubleshoot the CIM server</title>
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</head>
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<body id="rzatltrouble"><a name="rzatltrouble"><!-- --></a>
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<img src="./delta.gif" alt="Start of change" /><!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Troubleshoot the CIM server</h1>
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<div><p>Use this information to troubleshoot the CIM server.</p>
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<div class="section">Use this information if the CIM server does not start or if the CIM
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server starts, but does not run as expected.</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzatlkickoff.htm" title="The Common Information Model (CIM) is a standard developed by a consortium of major hardware and software vendors (including IBM) called the Distributed Management Task Force (DMTF) as part of the Web Based Enterprise Management (WBEM) initiative.">Common Information Model</a></div>
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</div>
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<div class="relinfo"><strong>Related information</strong><br />
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<div><a href="http://www.openssl.org/docs" target="_blank">OpenSSL documentation</a></div>
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</div>
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</div><div class="nested1" xml:lang="en-us" id="thecimserverdoesnotstart"><a name="thecimserverdoesnotstart"><!-- --></a><h2 class="topictitle2">The CIM server does not start</h2>
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<div><div class="section">Do the following steps if the CIM server does not start. <div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />If
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this is the first time the CIMOM server is being started after install of
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Pegasus V2.5, it takes a while for the server to start. During that time,
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the repository is being upgraded and the user data from the previous repository
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is being migrated.<img src="./deltaend.gif" alt="End of change" /></div>
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<dl><dt class="dlterm">Ensure that the CIM server is configured correctly.</dt>
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<dd>See <a href="rzatlconfigparms.htm">Set the required configuration parameters</a> to configure your CIM server.</dd>
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<dt class="dlterm">Verify whether you need to change your Kerberos configuration or change
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the CIM server to use basic authentication.</dt>
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<dd>If you receive the following message, there is an error with your authentication.
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You need to fix your authentication or use another form of authentication,
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such as basic authentication.<pre>CPDDF82: (Message appears in CIM server, QYCMCIMOM, joblog)
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PGS02000: The CIM server authentication handler for Kerberos
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failed to initialize properly. The CIM server is not started.</pre>
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<div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />You should not use basic authentication unless
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you are using HTTPS or unless you have a highly secure environment, where
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passing clear text passwords is not an issue. To use the cimconfig command
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to change your CIM configuration settings, QSHELL (Option 30) must be installed.<img src="./deltaend.gif" alt="End of change" /></div>
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</dd>
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<dd class="ddexpand">To change the authorization to basic, type the following command at a
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command line.<pre>qsh
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cd / QIBM/UserData/OS400/CIM
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cimconfig -shttpAuthType=Basic -p</pre>
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</dd>
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<dt class="dlterm"><img src="./delta.gif" alt="Start of change" />Ensure that the correct options are installed on your system.<img src="./deltaend.gif" alt="End of change" /></dt>
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<dd>If you receive the CPDDF80 with reason code 07 indicating the required
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option 39 is not installed, install Option 39 (ICU). </dd>
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<dd class="ddexpand">You might need to install LPO 5733-SC1 (OpenSSL) if the server starts
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with SSL disabled and the server job log contains a message saying that OpenSSL
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is required. In this case the server is configured to use SSL, but OpenSSL
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is not installed. You can install OpenSSL or configure the server to not use
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SSL. The default configuration of the server is to enable SSL on both the
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wbem-https and wbem-exp-https ports.<p>In addition, if LPO 5733-SC1 had an
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installation error, you will also receive the message in the server job log,
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and the server will start with SSL disabled. You can use the CHKPRDOPT command
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to check the error status of the LPO in this case.</p>
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<p>OpenSSL requires
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that PASE (option 33 of the Base OS) is installed. After the server starts,
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if PASE is not installed, and the server has SSL enabled, then OpenSSL sends
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a CPFB9C1 escape message to the server job log, and the server ends.</p>
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</dd>
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</dl>
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</div>
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</div>
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</div>
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<div class="nested1" xml:lang="en-us" id="thecimserverrunsdoesnotbehaveasexpected"><a name="thecimserverrunsdoesnotbehaveasexpected"><!-- --></a><h2 class="topictitle2">The CIM server does not behave as expected</h2>
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<div><div class="section">If you are having trouble with the CIM server, see the following
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instructions:<dl><dt class="dlterm">Check to see if the CIM server is running by typing <span class="cmdname">WRKJOB QYCMCIMOM</span> at
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a command line.</dt>
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<dd>If there is not an active job, start the CIM server by typing <span class="cmdname">STRTCPSVR
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*CIMOM</span> at a command line.</dd>
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<dt class="dlterm">Check to see if the CIMOM repository is corrupted.</dt>
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<dd>Verify whether the repository directory and configuration files exist
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in the <span class="filepath">QIBM/UserData/OS400/CIM</span> directory of the integrated
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file system. If any of these files are missing, restore all the repository
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directories and files from your backup. You must use a backup of those files
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from the Pegasus V2.5 backup, not from a V5R3 system that did not have the
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Pegasus V2.5 PTFs installed.</dd>
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<dd class="ddexpand">If a backup to restore from does not exist, follow the instructions in <a href="rzatlrestore.htm">Restore corrupted files</a>.</dd>
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<dt class="dlterm">Verify if you are attempting to process a request when the provider is
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not registered or enabled.</dt>
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<dd>To verify if you are attempting to process a request when the provider
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is not registered or enabled, do the following steps:<ol><li>Type <span class="parmname">cimprovider -l -s</span> to list the name and status
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of the registered provider modules.</li>
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<li>Type <span class="parmname">cimprovider -l-m</span> <var class="varname">module name</var> to
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see the individual providers in that module.</li>
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</ol>
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</dd>
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<dt class="dlterm">Check the job log file.</dt>
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<dd>To check the job log file, do the following steps: <ol><li>Type <span class="cmdname">WRKACTJOB</span> at a command line.</li>
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<li>Look in the QSYSWRK subsystem to find the QYCMCIMOM job.</li>
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<li>Select 5 (work with), then 10 (Display job log, if active, on job queue,
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or pending).</li>
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<li>If the QYCMCIMOM job is not running, type <span class="cmdname">WRKJOB QYCMCIMOM</span>.</li>
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<li>Select the most recent job by typing 1 (Select) next to it.</li>
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<li>If status is OUTQ, type 4 (Work with spooled files), and then type 5 (Display)
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next to the QPJOBLOG file.</li>
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</ol>
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</dd>
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<dt class="dlterm">Check whether CIM client request failures result in SSL certificate-related
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messages.</dt>
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<dd>Make sure the remote CIM server certificate is added to the trust store
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file on the client system. Make sure that the client’s certificate and private
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key are being used by the client application and that the client certificate
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is trusted by the server.</dd>
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</dl>
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</div>
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</div>
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</div>
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<img src="./deltaend.gif" alt="End of change" /></body>
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</html>
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