66 lines
4.8 KiB
HTML
66 lines
4.8 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Extreme Support" />
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<meta name="abstract" content="iSeries Extreme Support is part of the IBM eServer Technical Support Advantage, which is IBM's comprehensive technical service and support for IBM Systems." />
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<meta name="description" content="iSeries Extreme Support is part of the IBM eServer Technical Support Advantage, which is IBM's comprehensive technical service and support for IBM Systems." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_overview.htm" />
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<meta name="DC.Relation" scheme="URI" content="service_agent.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiextsptcfg.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiser.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzajiext" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Extreme Support</title>
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</head>
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<body id="rzajiext"><a name="rzajiext"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Extreme Support</h1>
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<div><p>iSeries™ Extreme
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Support is part of the IBM<sup>®</sup> eServer™ Technical Support Advantage, which is IBM's
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comprehensive technical service and support for <span class="keyword">IBM Systems</span>.</p>
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<div class="section"><p>iSeries Extreme
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Support includes support built right into the product and iSeries Navigator
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as well as support tools available over the Web. Some Extreme Support tools
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are PM iSeries over
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TCP/IP, Electronic
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Service Agent™, and inventory consolidation with Management Central.</p>
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<div class="note"><span class="notetitle">Note:</span> <img src="./delta.gif" alt="Start of change" />Electronic
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Service Agent can only report problems to IBM successfully if your system is under
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warranty, or if you have purchased an IBM Maintenance Services Agreement.<img src="./deltaend.gif" alt="End of change" /></div>
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</div>
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<div class="section"><p>For links to the User Guides for specific releases of Electronic
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Service Agent, go to the <a href="http://publib.boulder.ibm.com/isrvagt/sdsadoc.html" target="_blank">Online Publications</a> Web site<img src="www.gif" alt="Link outside Information Center" />.</p>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_overview.htm" title="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use.">Customer service and support</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="service_agent.htm" title="Electronic Service Agent provides an automatic hardware problem-reporting function that helps predict and prevent hardware errors by early detection of potential problems, downloads fixes, and automatically submits problems to IBM when appropriate.">Electronic Service Agent</a></div>
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</div>
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<div class="reltasks"><strong>Related tasks</strong><br />
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<div><a href="rzajiextsptcfg.htm" title="Learn about how you can configure Extreme Support to use the Electronic Service Agent for iSeries function in iSeries Navigator.">Configure Extreme Support</a></div>
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</div>
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<div class="relref"><strong>Related reference</strong><br />
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<div><a href="rzajiser.htm" title="For hardware failures that do not disable system operation, electronic customer support provides a fast, electronic method for requesting the service of a hardware service provider with replacement parts. Using this method, you might report failures that occur on your iSeries server and selected input or output devices.">Send service requests</a></div>
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</div>
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</div>
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</body>
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</html>
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