67 lines
4.3 KiB
HTML
67 lines
4.3 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Title" content="Service and support overview" />
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<meta name="abstract" content="The purpose of this topic is to describe the different aspects of service and support that you can use to ensure that your server and applications are ready when you need them." />
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<meta name="description" content="The purpose of this topic is to describe the different aspects of service and support that you can use to ensure that your server and applications are ready when you need them." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_connectivity.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_inventory.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_problemreporting.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_fixes.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_remote.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Service and support overview</title>
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</head>
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<body id="rzaji_tasks"><a name="rzaji_tasks"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Service and support overview</h1>
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<div><p>The
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purpose of this topic is to describe the different aspects of service and
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support that you can use to ensure that your server and applications are ready
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when you need them.</p>
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<p>There are several different pieces of service and support, as depicted
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in the following diagram.</p>
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<div class="fignone"><span class="figcap">Figure 1. Service and support overview</span><br /><img src="rzaji501.gif" alt="Service and support overview" /><br /></div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzaji_connectivity.htm">Connectivity</a></strong><br />
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The fundamental element of your service environment is your connection
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to IBM<sup>®</sup>.</li>
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<li class="ulchildlink"><strong><a href="rzaji_inventory.htm">Inventory</a></strong><br />
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You can use iSeries™ Navigator on your server to collect and manage
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various inventories on a regular basis, and store the data on a designated
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central system.</li>
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<li class="ulchildlink"><strong><a href="rzaji_problemreporting.htm">Problem reporting</a></strong><br />
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Your server can help you isolate the cause of system-detected hardware problems and some software problems.</li>
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<li class="ulchildlink"><strong><a href="rzaji_fixes.htm">Fixes</a></strong><br />
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Your fixes can help you to correct the problem and maintain the system.</li>
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<li class="ulchildlink"><strong><a href="rzaji_remote.htm">Remote support</a></strong><br />
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In some cases, IBM<sup>®</sup> support personnel can connect directly to your server
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to try to determine the sources of a problem.</li>
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</ul>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaji_overview.htm" title="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use.">Customer service and support</a></div>
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</div>
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</div>
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</body>
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</html>
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