84 lines
6.2 KiB
HTML
84 lines
6.2 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="concept" />
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<meta name="DC.Title" content="Customer service and support" />
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<meta name="abstract" content="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use." />
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<meta name="description" content="The purpose of this topic is to help you understand the service options that are available on your iSeries server, and to help you set up a server with the options you want to use." />
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<meta name="DC.Relation" scheme="URI" content="rzaji_whatsnew.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_printablepdf.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_tasks.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiecs.htm" />
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<meta name="DC.Relation" scheme="URI" content="service_agent.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiext.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_setup.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzajiser.htm" />
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<meta name="DC.Relation" scheme="URI" content="rzaji_related.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzaji_overview" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Customer service and support</title>
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</head>
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<body id="rzaji_overview"><a name="rzaji_overview"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Customer service and support</h1>
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<div><p>The purpose of this topic is to help you understand the service
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options that are available on your iSeries™ server, and to help you set up
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a server with the options you want to use.</p>
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<p>If you are using a Hardware Management Console for <span id="rzaji_overview__eserver_logo"><a name="rzaji_overview__eserver_logo"><!-- --></a><img src="eserver.gif" alt="eServer" /></span>, there are steps you need
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to do on your Hardware Management Console (HMC) to set up a connection to IBM<sup>®</sup>.
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See <a href="../icbase/ipha5/settingup.htm" target="_blank">Setting
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up your service environment</a> in the <span class="keyword">IBM Systems Hardware Information Center</span> for
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more information.</p>
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<div class="note"><span class="notetitle">Note:</span> By using the code examples, you agree to the terms of the <a href="codedisclaimer.htm">Code license and disclaimer information</a>.</div>
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</div>
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<div>
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<ul class="ullinks">
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<li class="ulchildlink"><strong><a href="rzaji_whatsnew.htm">What's new for V5R4</a></strong><br />
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This topic highlights changes to the Customer service and support
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topic for IBM i5/OS™ V5R4.</li>
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<li class="ulchildlink"><strong><a href="rzaji_printablepdf.htm">Printable PDFs</a></strong><br />
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Use this to view and print a PDF of this information.</li>
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<li class="ulchildlink"><strong><a href="rzaji_tasks.htm">Service and support overview</a></strong><br />
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The purpose of this topic is to describe the different aspects of service and support that you can use to ensure that your server and applications are ready when you need them.</li>
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<li class="ulchildlink"><strong><a href="rzajiecs.htm">Electronic customer support</a></strong><br />
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Your server can help you isolate the cause of system-detected hardware problems and some software problems. Your server also has an integrated set of functions that are designed to help service and support your system. These are the functions of electronic customer support.</li>
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<li class="ulchildlink"><strong><a href="service_agent.htm">Electronic Service Agent</a></strong><br />
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Electronic
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Service Agent™ provides an automatic hardware problem-reporting function
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that helps predict and prevent hardware errors by early detection of potential
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problems, downloads fixes, and automatically submits problems to IBM when appropriate.</li>
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<li class="ulchildlink"><strong><a href="rzajiext.htm">Extreme Support</a></strong><br />
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iSeries Extreme
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Support is part of the IBM eServer™ Technical Support Advantage, which is IBM's
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comprehensive technical service and support for <span class="keyword">IBM Systems</span>.</li>
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<li class="ulchildlink"><strong><a href="rzaji_setup.htm">Set up a connection to IBM</a></strong><br />
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If you are using a Hardware Management Console for eServer™, there
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are steps you need to do on your Hardware Management Console (HMC) to set
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up a connection to IBM.</li>
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<li class="ulchildlink"><strong><a href="rzajiser.htm">Send service requests</a></strong><br />
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For hardware failures that do not disable system operation,
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electronic customer support provides a fast, electronic method for requesting
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the service of a hardware service provider with replacement parts. Using this
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method, you might report failures that occur on your iSeries server and selected input or
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output devices.</li>
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<li class="ulchildlink"><strong><a href="rzaji_related.htm">Related information for service and support</a></strong><br />
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Listed here are the Web sites and information center topics that relate to service and support and Universal Connection. You can view or print any of the PDFs.</li>
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</ul>
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</div>
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</body>
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</html>
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