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<h1 class="topictitle1">Configure telephone information</h1>
<div><div class="section"><p>If you are installing this server in the United States, the Change
Data Area (CHGDTAARA) display may have one of these IBM<sup>®</sup> service support numbers in the <span class="uicontrol">New
Value</span> field.</p>
<ul><li>East of the Mississippi River: <span class="uicontrol">SST:18002378804</span> </li>
<li>West of the Mississippi River: <span class="uicontrol">SST:18005252834 </span><p>The
SST value is a modem command. If you receive an error after entering these
values, delete SST, or add the required prefix (for example, SST9), and try
again.</p>
<p>If you are not in the United States, call your IBM service support
telephone number.</p>
</li>
</ul>
<p>To configure the primary and alternative telephone information, follow
these steps:</p>
</div>
<ol><li class="stepexpand"><span>On the command line of the main menu, enter <tt>Call QTIINSTL</tt> and
press Enter.</span></li>
<li class="stepexpand"><span>Press F9 to recall Call QTIINSTL and press Enter.</span></li>
<li class="stepexpand"><span>Enter <tt>Call QESPHONE</tt> and press Enter.</span></li>
<li class="stepexpand"><span>Enter the <span class="uicontrol">primary</span> telephone number in the <span class="uicontrol">New
Value</span> field.</span></li>
<li class="stepexpand"><span>Fill in the telephone and connection information and
press Enter.</span><ul><li>Ensure that the telephone number you enter follows this format: <samp class="codeph">'1234567890
'</samp></li>
<li>Do not add or delete any spaces after the last digit of the telephone
number. Adding or deleting characters or spaces causes an error.</li>
</ul>
<p>The Change Data Area display appears again to enter the alternative
support number (if it is available in your area). To determine whether you
are on the display for the primary support number or the alternative support
number (if it is available in your area), check the value of the substring
starting position. For the primary support number, the value is <samp class="codeph">001</samp>.
For the alternative support number, the value is <samp class="codeph">051</samp>. </p>
</li>
<li class="stepexpand"><span>Type the alternative support telephone number (the support number
you did not use as primary) in the <span class="uicontrol">New Value</span> field
and press Enter. </span></li>
<li class="stepexpand"><span>Press F3 (Exit) to return to the main menu. </span></li>
</ol>
</div>
<div>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="cfgsna.htm" title="If you intend to access electronic customer support using SNA and a synchronous (SDLC) capable modem, then complete these tasks to establish your connection to IBM's support services.">Configure an SNA connection</a></div>
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