92 lines
5.7 KiB
HTML
92 lines
5.7 KiB
HTML
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<meta name="DC.Title" content="Materials needed to report Telnet problems" />
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<meta name="abstract" content="This topic lists the information that you might need to provide to your service representative when you report a Telnet problem." />
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<title>Materials needed to report Telnet problems</title>
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<body id="rzaiwmatneededreportprob"><a name="rzaiwmatneededreportprob"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Materials needed to report Telnet problems</h1>
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<div><p>This topic lists the information that you might need to provide
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to your service representative when you report a Telnet problem.</p>
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<p>Problems reported to IBM<sup>®</sup> might include one or more in the following list as
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determined by your service representative:</p>
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<ul><li>Telnet Server job logs: <ul><li>QTVTELNET job log</li>
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<li>QTVDEVICE job log</li>
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</ul>
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</li>
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<li>Some details on the problem scenario. For example: <ul><li>The type of remote host you were using to Telnet from or to, such as an iSeries™, zSeries<sup>®</sup>,
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or pSeries<sup>®</sup> server.
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This is particularly useful if you are doing cascaded Telnet functions.</li>
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<li>The type of client attempting to connect to the Telnet server, such as IBM Personal
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Communications and iSeries Access for Windows<sup>®</sup>.</li>
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</ul>
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</li>
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<li>The job log of the interactive job running Telnet client (when Telnet
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client is under investigation).</li>
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<li>The trace job (TRCJOB) output of the failing interactive job (especially
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important if running Telnet client). <div class="note"><span class="notetitle">Note:</span> Use TRCJOB *ON to start this trace.
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The result is a QPSRVTRC spooled file in the interactive job.</div>
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</li>
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<li>A communications trace of the failure, formatted for both ASCII and EBCDIC,
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which contains TCP/IP data only. Your service representative can direct you
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to include broadcast messages in this trace. In addition, you might need to
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filter this trace on a specific IP address if you have a large amount of traffic
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on your network, and know the IP address of the failing client.</li>
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<li>Any licensed internal code (LIC) logs with major code 0700 and minor code
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005x from the time of failure. In addition, there might be some major code
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0701, and minor code 005x informational LIC logs that might be useful but
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not necessarily critical.</li>
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<li>A Virtual Terminal Manager (VTM) LIC component trace. You can gather this
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trace using the trace TCP/IP application TRCTCPAPP command, or through the
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start system service tools(STRSST) command. For full details on using the
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trace TCP/IP application(TRCTCPAPP) command, see the TRCTCPAPP command description.</li>
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</ul>
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<p>You will have performance impacts when you run the VTM LIC trace. Some
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examples of using this command are:</p>
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<ul><li>To trace all VTM activity: <pre>TRCTCPAPP APP(*TELNET) SET(*ON)</pre>
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</li>
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<li>To trace the activity on a specific device, when you know the device name: <pre>TRCTCPAPP APP(*TELNET) SET(*ON) DEVD(devicename)</pre>
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</li>
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<li>To trace the activity on a specific device, when you know the IP address
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of the client: <pre>TRCTCPAPP APP(*TELNET) SET(*ON) RMTNETADR(*INET'www.xxx.yyy.zzz')</pre>
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</li>
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<li>To turn the trace off and spooled file output: <pre>TRCTCPAPP APP(*TELNET) SET(*OFF) </pre>
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<div class="note"><span class="notetitle">Note:</span> You should receive specific details of which trace parameters
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to use for your problem from your service representative before running this
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command. This ensures that you gather the correct information for your problem.</div>
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</li>
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</ul>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzaiwtrouble.htm" title="This topic provides helpful information to assist you in troubleshooting and correcting problems with Telnet.">Troubleshoot Telnet problems</a></div>
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</div>
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<div class="relconcepts"><strong>Related concepts</strong><br />
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<div><a href="rzaiwservprogoutputs.htm" title="You can run a Virtual Terminal Manager (VTM) component trace with the user data field set to Telnet.">TRCTCPAPP service program outputs</a></div>
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</div>
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</div>
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</body>
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</html>
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