79 lines
5.2 KiB
HTML
79 lines
5.2 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta name="Robots" content="index,follow" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="reference" />
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<meta name="DC.Title" content="Service and support for the IBM Toolbox for Java" />
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<meta name="abstract" content="Use the following resources for service and support." />
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<meta name="description" content="Use the following resources for service and support." />
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<meta name="DC.Relation" scheme="URI" content="progtips.htm" />
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<meta name="copyright" content="(C) Copyright IBM Corporation 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="support" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- Use, duplication or disclosure restricted by -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Service and support for the IBM Toolbox for Java</title>
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</head>
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<body id="support"><a name="support"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Service and support for the IBM Toolbox for Java</h1>
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<div><p>Use the following resources for service and support.</p>
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<div class="section"><div class="p"><blockquote><strong><a href="http://www.ibm.com/eserver/iseries/toolbox/troubleshooting.htm" target="_blank">IBM<sup>®</sup> Toolbox for Java™ troubleshooting information</a></strong> <img src="www.gif" alt="Link outside Information Center" /> Use
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this information to help you resolve problems when using IBM Toolbox for Java. <p><strong><a href="http://www.ibm.com/eserver/iseries/support/j_dir/JTOpen.nsf/By+Date?OpenView" target="_blank">JTOpen/IBM Toolbox for Java forum</a></strong> <img src="www.gif" alt="Link outside Information Center" /> Join the community of Java programmers
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who use IBM Toolbox
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for Java.
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This forum is an effective way to get assistance and advice from other Java programmers
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and sometimes from the IBM Toolbox for Java developers themselves</p>
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<p><strong><a href="http://www.ibm.com/servers/support/" target="_blank">Server
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support</a></strong> <img src="www.gif" alt="Link outside Information Center" /> Use the IBM Server support Web site to find out
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about the tools and resources that help you streamline the technical planning
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and support for your iSeries™ server.</p>
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<p><strong><a href="http://www.as.ibm.com/asus/swsupport.html" target="_blank">Software support</a></strong> <img src="www.gif" alt="Link outside Information Center" /> Use the IBM Software Support Services Web site to
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find out about the wide array of software support services offered by IBM.</p>
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</blockquote>
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</div>
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<p>Support
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services for the IBM Toolbox for Java, 5722-JC1, are provided under the usual
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terms and conditions for iSeries software products. Support services include
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program services, voice support, and consulting services. Contact your local IBM representative
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for more information.</p>
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<p>Resolving IBM Toolbox for Java program defects is supported under
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program services and voice support, while resolving application programming
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and debugging issues is supported under consulting services.</p>
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<p>IBM Toolbox for Java application
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program interface (API) calls are supported under consulting services unless
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any of the following are true:</p>
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<ul><li>It is clearly a Java API defect, as demonstrated by re-creation
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in a relatively simple program.</li>
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<li>It is a question asking for documentation clarification.</li>
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<li>It is a question about the location of samples or documentation.</li>
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</ul>
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<p>All programming assistance is supported under consulting services
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including those program samples provided in the IBM Toolbox for Java licensed program. Additional samples
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may be made available on the Internet at the <a href="http://www.ibm.com/servers/eserver/iseries/" target="_blank">iSeries home
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page</a> <img src="www.gif" alt="Link outside Information Center" /> on an unsupported basis.</p>
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<p>Problem solving information is provided
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with the IBM Toolbox
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for Java Licensed
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Program Product. If you believe there is a potential defect in the IBM Toolbox for Java API,
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a simple program that demonstrates the error will be required.</p>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="progtips.htm" title="This section features a variety of tips that can help you use IBM Toolbox for Java.">Tips for programming</a></div>
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</div>
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</div>
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</body>
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</html>
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