125 lines
8.8 KiB
HTML
125 lines
8.8 KiB
HTML
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<?xml version="1.0" encoding="UTF-8"?>
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en-us" xml:lang="en-us">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="security" content="public" />
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<meta http-equiv="PICS-Label" content='(PICS-1.1 "http://www.icra.org/ratingsv02.html" l gen true r (cz 1 lz 1 nz 1 oz 1 vz 1) "http://www.rsac.org/ratingsv01.html" l gen true r (n 0 s 0 v 0 l 0) "http://www.classify.org/safesurf/" l gen true r (SS~~000 1))' />
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<meta name="DC.Type" content="task" />
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<meta name="DC.Title" content="Symptom and recovery actions" />
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<meta name="abstract" content="Use the problem-analysis symptom and recovery list to find the symptom you are experiencing and then perform the corresponding procedure." />
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<meta name="description" content="Use the problem-analysis symptom and recovery list to find the symptom you are experiencing and then perform the corresponding procedure." />
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<meta name="copyright" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Rights.Owner" content="(C) Copyright IBM Corporation 1998, 2006" />
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<meta name="DC.Format" content="XHTML" />
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<meta name="DC.Identifier" content="rzahbsymptom" />
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<meta name="DC.Language" content="en-us" />
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<!-- All rights reserved. Licensed Materials Property of IBM -->
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<!-- US Government Users Restricted Rights -->
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<!-- GSA ADP Schedule Contract with IBM Corp. -->
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<link rel="stylesheet" type="text/css" href="./ibmdita.css" />
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<link rel="stylesheet" type="text/css" href="./ic.css" />
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<title>Symptom and recovery actions</title>
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</head>
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<body id="rzahbsymptom"><a name="rzahbsymptom"><!-- --></a>
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<!-- Java sync-link --><script language="Javascript" src="../rzahg/synch.js" type="text/javascript"></script>
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<h1 class="topictitle1">Symptom and recovery actions</h1>
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<div><p>Use the problem-analysis symptom and recovery list to find the
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symptom you are experiencing and then perform the corresponding procedure.</p>
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<ol><li class="stepexpand"><span>Were you directed here from the problem-analysis procedure?</span> <ul><li><span class="uicontrol">Yes</span>: Continue with the next step. </li>
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<li><span class="uicontrol">No</span>: Go to <a href="rzahbflowchart2.htm#rzahbflowchart2">Start
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problem analysis</a>.</li>
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</ul>
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</li>
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<li class="stepexpand"><span>Use the following table to find the symptom you are
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experiencing in the Symptom column, starting at the top of the list and moving
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down. Then, perform the procedure listed in the recovery procedure column.</span></li>
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</ol>
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<div class="section">
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" frame="border" border="1" rules="all"><caption>Table 1. Problem-analysis symptom and recovery list</caption><thead align="left"><tr><th valign="top" width="50%" id="d0e42">Symptom</th>
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<th valign="top" width="50%" id="d0e44">Recovery procedure</th>
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</tr>
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</thead>
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<tbody><tr><td valign="top" width="50%" headers="d0e42 ">You cannot turn on the system</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbpowerprocedure.htm#rzahbpowerprocedure">Recover from a system power problem</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">The system attention light is on, or a system reference
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code is displayed on the control panel.</td>
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<td valign="top" width="50%" headers="d0e44 ">See the <a href="rzahbsrclist.htm#rzahbsrclist">System reference code list</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">The Operations Console Remote Control Panel feature
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is not working correctly.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbopsconsoleprocedure.htm#rzahbopsconsoleprocedure">Recover when the Operations Console remote control panel feature is not working correctly</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">A pushbutton or light on the control panel is not working
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correctly.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbcontrolpanelprocedure.htm#rzahbcontrolpanelprocedure">Recover when the control panel push buttons or lights are not working correctly</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">You cannot perform an initial program load (IPL) or
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you suspect an operating system failure.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbiplprocedure.htm#rzahbiplprocedure">Recover from IPL or system failures</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">Your workstation or device (such as display or printer)
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is not working.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbworkstationprocedure.htm#rzahbworkstationprocedure">Recover from a workstation failure</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">You are having a problem with a tape or optical device.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbtapeprocedure.htm#rzahbtapeprocedure">Recover from a tape or optical device problem</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">You are having a problem with a disk or diskette unit.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbdiskprocedure.htm#rzahbdiskprocedure">Recover from a disk or disk drive problem</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">You cannot communicate with another device or computer.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbcommunicationprocedure.htm#rzahbcommunicationprocedure">Recover from a communications problem</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">Your system seems to be in a loop or hang condition.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbhangprocedure.htm#rzahbhangprocedure">Recover from system hang or loop condition</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">You are having an intermittent problem.</td>
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<td valign="top" width="50%" headers="d0e44 ">See <a href="rzahbintermittentprocedure.htm#rzahbintermittentprocedure">Recover from an intermittent problem</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">You are having data compression problems and receive
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this message: Message ID CPPEA02 along with system reference code (SRC) 6xxx
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7051 - Compressed device and compression input/ouput adapter (IOA) are not
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compatible.</td>
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<td valign="top" width="50%" headers="d0e44 ">Go to "Recovering from SRC 6xxx 7051" in the Working
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with Disk Compression chapter in the <a href="../books/sc415304.pdf" target="_blank">Backup and Recovery</a> guide <br /><img src="wbpdf.gif" alt="Link to PDF" /><br /> (about 570 pages).</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">You are having data compression problems and receive
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this message: Message ID CPPEA03 along with SRC 6xxx 7052 - Data compression
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warning.</td>
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<td valign="top" width="50%" headers="d0e44 ">Go to "Recovering from SRC 6xxx 7052" in the Working
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with Disk Compression chapter in the <a href="../books/sc415304.pdf" target="_blank">Backup and Recovery</a> guide <br /><img src="wbpdf.gif" alt="Link to PDF" /><br /> (about 570 pages).</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">The system has logical partitions and a state of <samp class="codeph">Failed</samp> or <samp class="codeph">Unit
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Attn</samp> is displayed on the Partition Status display of a secondary
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partition. There is a reference code.</td>
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<td valign="top" width="50%" headers="d0e44 ">See the <a href="rzahbsrclist.htm#rzahbsrclist">System reference code list</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">The system is logically partitioned and your partition
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seems to be in a loop or hang condition.</td>
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<td valign="top" width="50%" headers="d0e44 ">See the <a href="rzahbhangprocedure.htm#rzahbhangprocedure">Recover from system hang or loop condition</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">The system is logically partitioned and you cannot perform
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an initial program load (IPL), or you suspect an operating system failure.</td>
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<td valign="top" width="50%" headers="d0e44 ">See the <a href="rzahbiplprocedure.htm#rzahbiplprocedure">Recover from IPL or system failures</a>.</td>
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</tr>
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<tr><td valign="top" width="50%" headers="d0e42 ">No symptom to match in the table.</td>
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<td valign="top" width="50%" headers="d0e44 ">Go to the <a href="rzahbrparzahbrpb.htm#rzahbrparzahbrpb">Report problems: Overview</a>.</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="rzahbflowchart.htm" title="You can often solve problems that occur on your system with methodical analysis.">Problem analysis procedures</a></div>
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</div>
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</div>
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</body>
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</html>
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